Offer summary

Qualifications:

Experience in a call center environment is preferred., Prior sales experience is a plus., Excellent written and verbal communication skills, preferably native English., Ability to work remotely and adapt to a fast-paced environment..

Key responsibilities:

Connect homeowners with local professionals via live phone transfer.

Call homeowners shortly after they submit project requests.

Exceed daily, weekly, and monthly goals and quotas.

Collaborate with team members to improve performance and set records.

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Porch Pro | Home Assistant

THE POSITION

The goal of the Home Assistant team is to connect homeowners with top-rated local professionals via live phone transfer. These are fresh leads; you will be calling homeowners soon after they submit their project requests.

Competitiveness is a must! We require a high level of motivation, confidence – and communication. This is a work-from-home customer service position and will require people who are seeking to exceed goals and quotas on a daily, weekly, and monthly basis! We are also competitive with one another pushing to set records and inspire one another to improve.

WHAT TO EXPECT:

Quick recruitment process through video calls.
Pay rate: MXN 96.00 an hour
Monthly Potential bonus: MXN 5,500.00 on target earnings and MXN 500.00 spiff according to performance.
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING:

Experience working as an agent in a call center environment is preferred
Prior sales experience is plus
Home improvement knowledge is a plus
Excellent written & verbal skills, ability to handle an open conversation with American consumers. (Native English preferred)
A commitment to individual excellence and a proven team player
Desire to work in a fast-moving sales and customer service environment.
Preparedness for constant feedback to improve productivity and the ability to adapt to a fast-paced changing environment
A positive attitude and pride that stems from doing great work.
Regular attendance and punctuality are essential to our business and this position.
Comfort with the usual suite of software productivity tools like MS Office or Google
Docs and ability to learn new software solutions.
Ability to work remotely, uninterrupted for at least 8 hours per day. Hours may vary depending on seasonality. Working on Saturday may be required.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

#LI-FQ1

#LI-DNP

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What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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