Offer summary

Qualifications:

2–3+ years of technical help desk experience, ideally in SaaS or cloud-based environments., Strong customer focus with proven ability to deliver exceptional support., Excellent verbal and written communication skills., Strong analytical and problem-solving skills..

Key responsibilities:

Provide exceptional support as the first point of contact for customers.

Build and maintain strong relationships with customers to drive satisfaction and retention.

Manage account maintenance tasks and facilitate data migrations.

Efficiently manage support cases using the CRM system and escalate technical issues as needed.

Job description

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is for a customer-focused, tech-savvy professional to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our 6,000+ customers, providing exceptional support, troubleshooting issues, and ensuring users get the most out of cloud-based software.

Responsibilities:

Gain deep understanding of the platform to communicate product features clearly and concisely to users.
Build and maintain strong relationships with customers to drive satisfaction and retention.
Provide onboarding support and basic training to new users.
Manage account maintenance tasks including clinic updates, billing, subscription renewals, and user agreements via EchoSign.
Facilitate data migrations by coordinating with clients and technical teams.
Identify workflow issues and submit product improvement suggestions.
Address common FAQs and troubleshoot browser issues (Chrome, Firefox, IE).
Assist users with generating reports and understanding reporting functions.
Stay updated on known software bugs to aid in troubleshooting.
Efficiently manage support cases using the CRM system (NetSuite).
Escalate technical issues promptly and appropriately.

Requirements:

2–3+ years of technical help desk experience, ideally in SaaS or cloud-based environments.
Strong customer focus with proven ability to deliver exceptional support.
Excellent verbal and written communication skills.
Quick learner with the ability to grasp complex software and workflows.
Strong analytical and problem-solving skills.
Proven ability to work collaboratively in a dynamic, fast-paced team environment.
High energy, results-driven personality with a proactive approach.
Ability to build and maintain positive relationships across teams and with clients.

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Work Set up: Remote setup
Work Schedule: Mondays to Fridays; 6 am to 4 pm Pacific time
Working Device: Will be provided
Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

Required profile