Offer summary

Qualifications:

High school diploma or equivalent required., Experience in customer service or call center environment preferred., Strong communication and problem-solving skills are essential., Familiarity with CRM software and call center technology is a plus..

Key responsibilities:

Handle incoming customer inquiries via phone and email.

Provide accurate information and support to customers regarding products and services.

Document customer interactions and maintain records in the system.

Collaborate with team members to improve service delivery and customer satisfaction.

The Hera Group is the first Italian coalescence of municipally owned companies that (adopting a multi-business approach oriented to the creation of shared value for all stakeholders) manages the supply of energy, water and environmental services, as well as public lighting and telecommunications to citizens and businesses. Founded in 2002 and listed on the Italian stock exchange in 2003, Hera has made its direct relationship with the territory a real asset that has improved its resilience and ability to drive change: ecological transition, circular economy and innovation. Within the national context, the prime position of our Group can be detected from its statistics: more than 9,400 employees work to offer tailor-made services for customers and businesses, and to meet the needs of 4.2 million citizens in 311 municipalities located in Emilia-Romagna, Veneto, Friuli-Venezia Giulia, Marche and Tuscany. Page update 31 december 2022

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