Proven experience in customer service or technical support roles., Strong communication skills, both verbal and written., Ability to troubleshoot and resolve technical issues efficiently., Familiarity with remote support tools and software..
Key responsibilities:
Provide exceptional customer service and technical support to clients remotely.
Assist customers with inquiries and resolve issues in a timely manner.
Document interactions and maintain accurate records of customer issues.
Collaborate with team members to improve service delivery and customer satisfaction.
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