Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills., Proficiency in using customer service software and tools., Ability to handle customer inquiries and resolve issues effectively..

Key responsibilities:

Respond to customer inquiries via phone, email, or chat.

Provide accurate information about products and services.

Assist in resolving customer complaints and issues.

Document customer interactions and feedback for future reference.

Since 1985, MetroPlusHealth has helped the people of New York City get quality health care at little to no cost. MetroPlusHealth is the plan of choice for over 712,000 New Yorkers, and its commercial and government-sponsored plans meet the needs of individuals, families, and workforces. The MetroPlusHealth staff speaks more than 40 languages and is as diverse as the great City it serves. MetroPlusHealth is part of NYC Health + Hospitals, the nation's largest public health system. For more information, visit metroplus.org. Join the conversation on social media at @metroplushealth. Our Mission: We provide a caring, high-quality customer experience to preserve and improve the health and lives of New Yorkers with our integrated healthcare system. Our Vision: To be the number one plan of choice for the communities we serve. Our Core Values: Be caring and compassionate to all Be customer-powered: Align daily actions to positive, impactful customer experiences; connect with internal and external customers Be proud of what we do: Take ownership and accountability; be solutions driven Act as a team: Build trust, empower others, and champion transparent communication Thrive with change: Spark and support innovation, and transform our business through technology and data

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