Sales Operations Salesforce Administrator & Business Analyst (Remote role)

Job Title:

Sales Operations Salesforce Administrator & Business Analyst (Remote role)

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Senior Manager, Sales Operations, resource is responsible for providing support to management on pipeline, signings, win/loss metrics and related business processes and technology. This role also supports Sellers, Account Managers and other user groups with day-to-day support regarding SFDC, including reporting, sales processes, etc.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

This role will be a Salesforce Delegated Administrator. Some of the core responsibilities include:

• Provide Executive Reporting and Forecasting Performance.
• Produce weekly pipeline movements, current pipeline status and quarterly forecasts.
• Improve Sales Productivity through Operational Excellence and Provision of Analysis and Insights
• Create/Manage Salesforce Dashboards to be Dynamic, Meaningful and Adaptable
• Provided Help Desk Support and be an Information Resource and Trusted Advisor
• Tier 1 support, escalating Tier 2 configuration Issues and system enhancement technical requirements to System Administrators and Developers
• Manage user Accounts, Roles, and Permissions to ensure appropriate access to resources.
• Carry out Initial Training of New Users on occasion and Continuous Training for Existing Userbase
• Strive to maintain high levels of Quality, Accuracy, and Process Consistency
• Work Closely with Business Partners to Understand Business Requirements

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• Exceptional written and oral communication skills
• 5+ years’ experience in a sales Operation’s role
• Detailed understanding of the lead to opportunity to order business process and related processes.
• Ability to work early/late to accommodate Global team and support occasionally. 
• Strong Expertise MS Office, especially MS Excel and PowerPoint
• Salesforce experience with Validation Rules, Snapshots, Workflows, Multi-currency Product Price Book management, Lightning Dashboards
• Salesforce Administrator Certified a plus but not required in lieu of experience.

The base salary range for this position is $ 86,200- $107,800, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is 23rd May 2025.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time2025-06-09

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.