Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service or onboarding roles, preferably in a SaaS environment., Strong communication skills and a customer-centric mindset., Ability to create training materials and conduct product demonstrations..

Key responsibilities:

Implement onboarding processes for new Italian-speaking customers.

Conduct training sessions and product demonstrations tailored to clients.

Maintain proactive communication with clients throughout the onboarding process.

Collaborate with sales and customer success teams to enhance customer satisfaction.

Job description

NOTE: This is a FULLY remote role, but the candidate must be based in Europe to collaborate with their team and support our customers. Please only apply if you are physically based in Europe

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, Vrbo, and Booking.com, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth.

About the role

As a Customer Onboarding Specialist (Italian-speaking), you will be instrumental in the first stages of our customer's journey, specifically for the Italian market. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.

Responsibilities

Implement effective onboarding processes for new Italian-speaking customers, ensuring a seamless transition and a solid foundation for their success.
Conduct initial training sessions and product demonstrations tailored to Italian-speaking customers, promoting a deep understanding of our product features and capabilities.
Develop customized onboarding materials and resources in Italian and English.
Maintain clear, consistent, and proactive communication with Italian-speaking clients throughout the onboarding process.
Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
Serve as the primary point of contact for Italian-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.