Offer summary

Qualifications:

Experience in the clearing industry is essential., Previous experience in a technical account manager role is required., A university degree is necessary for this position., Fluency in English is mandatory, and knowledge of additional languages is advantageous..

Key responsibilities:

Manage service delivery and implementation of clearing solutions for customers.

Provide training and post-implementation support to clients.

Act as the central point of contact for customer operational requests and support.

Coordinate the account management team for operations, customer support, and project delivery.

Job description

MACH pioneered the roaming industry and established itself as the leading clearing expert for over 30 years. We are back more focused, determined, and motivated than ever before! MACH is a Lumine Group company that stands for Multinational Automated Clearing House. Our goal is to enable more automation, allowing business, operational and financial users to negotiate, execute, and settle optimal wholesale agreements effectively.

We assist our customers in successfully transitioning from legacy to the newest settlement processes according to industry standards. We aim to constantly evolve roaming global services to drive more enterprise business and revenues.

Our success is built on diverse strengths across different teams, functions, and geographies summarized in our company values:

Open collaboration

Driving innovation

Customer commitment

Growth mindset

Deliver results

Please visit our website to know more about us – https://mach.com/

A Day in the Life of the Technical Account Manager

As the Technical Account Manager, you will be the go-to expert and trusted advisor for our Latino American-clients, delivering top-notch support and strategic insights to ensure a seamless customer experience.

So, how are we going to keep you busy?

Manage the service delivery and implementation of clearing solutions for existing and new customers (mobile and network operators) in a timely and efficient manner

Provide training and post implementation support

Lead projects for new services and features and coordinate internal and external stakeholders

Be the central point of contact for MACH’s customers on their operational requests

Be involved in day-to-day support including resolution for clearing and BI analytics services

Keep MACH’s customers satisfied by providing excellent service

Ensure requests are handled efficiently by managing the service ticket flow

Maintain regular communication with customers

Visit customers periodically

Reviewing SLA performance and help improve performance where required

Provide training to the customers on internal tools and business processes

Take the coordination of the account management team for Operations, customer support, project delivery

Be Customer first point of contact for Tier1 customers

Take change request leadership, meaning from customer requirements, effort evaluation, price proposal to internal follow up for development, testing and production delivery.

What will make you eligible for this role?