Customer Success Manager - (HR31493DM)

Job Title: Customer Success Manager
Location: Remote (PST Time Zone)
Salary Range: up to 1700 USD

Work Schedule: Monday - Friday, 7:00 AM to 3:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a fast-paced, community-driven organization focused on helping founders and executives scale their businesses through smart hiring. The team operates at the intersection of customer success, recruitment strategy, and global community-building.

Position Overview:

As a Customer Success Manager, you will play a pivotal role in shaping the member experience. You'll own a portfolio of member accounts, proactively engage clients, and serve as a trusted advisor throughout their journey. From onboarding through hiring execution and renewal, you'll ensure that every touchpoint supports member satisfaction, success, and long-term retention.

Key Responsibilities:

• Own a portfolio of member accounts, ensuring their success by maintaining regular and proactive communication.
• Serve as a trusted advisor to members -- helping them optimize the hiring process, navigate resources, and achieve their goals.
• Contact members using a host of communication channels including email, text, phone calls, and the Skool platform.
• Lead onboarding sessions and guide members through Sagan's hiring workflow.
• Track member engagement, hiring activity, and account health using Airtable and internal tools.
• Manage billing-related needs, including subscriptions, credits, invoices, and hiring records.
• Coordinate with recruiters and internal stakeholders to drive hiring success.
• Handle escalations with care, gather feedback, and take action to enhance member retention.
• Share relevant materials and resources (templates, SOPs, onboarding guides).
• Create and maintain simple reports and support continuous improvement initiatives.

Qualifications:

• 2+ years in customer success, account management, or client-facing roles.
• Excellent written and verbal communication skills in English.
• Highly organized, proactive, and detail-oriented with a focus on execution.
• Comfortable using modern remote collaboration tools in a fast-paced environment.
• Capable of managing multiple accounts and high communication volumes independently.

Nice-to-Haves:

• Familiarity with Airtable, CRMs, and online community platforms.
• Experience in membership-based organizations or international hiring environments.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.