Offer summary

Qualifications:

BS/BA degree in Computer Science/Information Systems or related field., Minimum of 5 years of analyst experience with 1-2 years in project management or direct management., Experience in the medical laboratory industry or healthcare environment is desirable., Strong analytical, critical thinking, and communication skills are essential..

Key responsibilities:

Provide leadership and strategic direction for clinical laboratory information systems.

Manage technology execution and implementations for key clients, ensuring seamless IT service delivery.

Foster strong client relationships and act as the primary liaison for strategic clients.

Delegate tasks and mentor a team of developers and specialists while promoting a culture of continuous improvement.

Job description

Provide leadership, support, and strategic direction for clinical laboratory information systems, connectivity, and supporting platforms

Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
Foster strong client relationships and drive key technology solutions
Act as primary liaison for strategic clients
Manage escalations and monitor system performance with a proactive approach
Delegates tasks to, organizes, mentors and motivates a team of developers, specialists, and connectivity resources
Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
Review of the product architectural design, requirements specifications, and test specifications
Determine and/or approve estimates for development tasks
Technical assessment of the impact of any changes to product requirements
Provision of day-to-day technical guidance to other members of the project team
Alert the Development Lead and Project Manager to any issues that may cause variance to the project schedule and require remedial action to be taken
Highlight, review and mitigate technical risks
Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
Contribute to the continued improvement of the organization’s development procedures by looking for opportunities for improvement and implementing solutions
Resolution of technical issues in conjunction with team members
Identification of technology training requirements
Steward of process improvement initiatives
Carry out supervisory responsibilities in accordance with the organization’s polices and applicable laws
Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Education Required

BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Required Technical Training & Professional Licensing

Minimum of 5 years of analyst experience including at least 1-2 years of project management or direct management related activities
Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
Desirable: Experience with Six Sigma and/or CMMi principles and processes
Preferred: Supervisory experience

Preferred Work Experience

Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers
At least 5 years of experience working with Laboratory Information Systems or other related systems
Experience in coaching, mentoring and/or training other team members
Minimum 3 years of people leader experience

Knowledge

Customer Experience Management
Laboratory operations workflow
Design Thinking
Business/Digital Analysis
Agile
Healthcare, clinical lab, or related industry knowledge

Skills

Change management
Strong analytical and critical thinking skills
Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”
Ability to build strong and trusted relationships
Collaborate with others for optimal results
Ability to work independently and drive for results
Business process mapping (BPM) skills beneficial

Travel

10-20% domestic

Competencies

Demonstrating flexibility with respect to changing end user business needs
The ability and willingness to see things in an open minded way and examine an idea or concept from as many angles as possible
The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient and timely manner
The ability and willingness to recognize assignments or tasks that need to be completed to seek out additional assignments or tasks and to help others
The ability to communicate information clearly and concisely with project leadership and subject matter experts

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Required profile