Offer summary

Qualifications:

Extensive experience as a recruiter, particularly in software engineering roles within a global SaaS environment., Strong sourcing skills with a focus on engaging passive talent and using creative outreach methods., Proven ability to build and manage proactive talent pipelines while handling multiple priorities., Excellent communication and stakeholder management skills, with a data-driven approach to recruiting..

Key responsibilities:

Drive hiring across Engineering and business support teams by understanding team needs and building strong talent pipelines.

Own the full-cycle recruitment process, optimizing sourcing tactics and ensuring inclusive hiring practices.

Partner with business leaders and hiring managers to deliver a first-class candidate experience.

Collaborate with the global People Team to enhance the overall employee experience at UserTesting.

Job description

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

We’re looking for a Talent Acquisition Partner to drive hiring across our Engineering and business support teams. In this role, you’ll work closely with business leaders and hiring managers to deeply understand team needs, proactively build strong talent pipelines, and deliver a first-class candidate experience.

You'll be at the heart of our hiring strategy—owning the full-cycle recruitment process, optimising sourcing tactics, and ensuring our hiring practices are inclusive, effective, and aligned with company goals. This is a chance to shape how we grow, partnering across teams to bring the best talent into UserTesting.

The Team

You’ll join our global People Team—spanning North America and Europe—made up of talent acquisition, people business partners, compensation & benefits, people operations, learning & development, culture and IDEB (Inclusion, Diversity, Equity & Belonging). Together, we’re committed to building an exceptional employee experience and helping every team at UserTesting thrive.

What We’re Looking For

Extensive experience as a recruiter (in-house and/or agency), with a focus on software engineering roles in fast-paced, global SaaS environment
Strong sourcing skills—comfortable using direct outreach, creative sourcing, and engaging passive talent
Proven ability to build, manage and nurture proactive talent pipelines
Skilled at managing multiple priorities while offering consultative guidance to hiring managers
Excellent communication and stakeholder management skills—you’re comfortable advising, influencing, and partnering with leaders
Data-driven approach to recruiting, with experience using metrics and tools (e.g., Workday) to drive outcomes
Experience ensuring consistent, equitable and inclusive hiring processes
Comfortable working in a remote-first environment, based in Eastern Time Zone
Willing to travel occasionally to connect with hiring teams and key stakeholders

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows some groups are less likely to apply unless they meet 100% of the requirements. But you might be just the right person for this or other roles. We believe diverse perspectives drive innovation and are committed to building an inclusive, supportive workplace.

Application Process

Meet with a Recruiter
Meet the Hiring Manager
Participate in a Skill Interview and Stakeholder Interview
Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. If you need accommodations or have specific requests about your interview experience, please contact us at talentexperience@usertesting.com—or just let us know. We’re here to help.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

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