Appointment Setter

Position Type: Full Time

Location: Philippines (Remote)

Schedule: Monday - Friday 8:00 am - 5:00 pm EST USA Schedule

About The Company

Our client is a US-based company that offers two services. They match Philippine talent with their clients who are in the Home Service Industry for various roles that support their operations. The other service is CFO and accounting services for the Home Service Industry.

About The Role

As an Appointment Setter, you will be responsible for scheduling meetings with prospective clients and maintaining a positive rapport with both new and existing customers. This position is key to our growth, and you will play an essential role in fostering a welcoming, professional environment that helps set the stage for meaningful conversations and long-term relationships. Ensure KPIs are met for lead generation and business development.

We are looking for a collaborative, detail-oriented, and action-driven individual with strong English communication skills (both written and verbal) who thrives in a fast-paced environment.

This role is 100% remote.

Responsibilities

• Engage with Prospective Clients: Connect with leads via phone, email, or chat to schedule appointments and provide relevant information about our services.
• Warm Outreach: Conduct follow-up calls with leads, ensuring they feel valued, heard, and understood. Use a positive, consultative approach to assist them in taking the next steps.
• Collaborate with Sales Team: Work closely with the sales and marketing teams to align on campaign goals, sales strategies, and customer needs, ensuring smooth transitions for leads.
• Manage Scheduling: Use scheduling tools to efficiently book appointments, ensuring all details are correctly entered and communicated to both clients and the internal team.
• Provide Outstanding Customer Service: Be the friendly voice our clients hear first. Establish a genuine connection with potential clients, creating a warm and inviting atmosphere for the upcoming conversations.
• Track and Report Data: Keep accurate records of client interactions, appointments set, and outcomes, providing feedback on trends, challenges, and opportunities.
• Maintain a Positive Environment: Stay enthusiastic, professional, and approachable, contributing to a team culture that prioritizes collaboration and mutual success.
  
  

Competencies And Qualifications

• 5+ years experience as an Appointment Setter
• Extraordinary written and verbal communication skills.
• Proficiency in Google Office Suite
• Proficiency with Monday.com.
• Detail-oriented and able to work independently.
• Strong interpersonal skills and a professional demeanor.
• Experience with marketing software and tools (e.g., Mailchimp, Hootsuite, Canva).
• Basic knowledge of graphic design and content creation.
• Previous experience in event planning.
  
  

What We Offer

• Paid training
• Continuous training provided
• Advancement after Proof of Mastery
• Performance Goals with advancement compensation
• Regular Performance Reviews
• 80-120 Hours of PTO
• 7- Paid Holidays
• Paid Social Security System
• Paid Philippine Health
• Paid Philippine HMO plan
  
  

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.