Offer summary

Qualifications:

1 year experience in Human Resources or Shipboard Operations, preferably in a Casino department., Operational knowledge of a casino environment is essential., Proficient with MS Office suite and previous shipboard experience preferred., Strong communication skills, both verbal and written, are required. .

Key responsibilities:

Oversee administrative functions related to Global Casino Human Resources and support onboarding of new hires and rehires.

Maintain employee records and assist HR team with troubleshooting and customer service.

Book travel arrangements for employees and ensure they have the required documentation for vessel assignments.

Liaise with Shipboard Management and perform various administrative tasks to support HR functions.

Job description

Job ID 10548 Location Manila, Metro Manila Date posted 05/01/2025 Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Global Gaming HR Services Coordinator role available.

Only candidates located in the Philippines to apply.

Job Summary:

The HR Staff Coordinator is a high-functioning and detail-oriented position, responsible for overseeing a wide range of administrative functions in service of the Global Casino Human Resources and supporting a welcoming, inclusive, and equitable culture. The HR Staff Coordinator will work collaboratively to best align HR practices with the evolving organization needs and team-oriented structure. The HR Staff Coordinator will support the Supervisor HR in all aspects of high-volume onboarding needs for GCO shipboard employees, by handling processing and onboarding of all new hires/ rehires and returning team members- ensuring each holds all relevant valid documentation to join a vessel. The HR Staff Coordinator supports the Human Resources team through ongoing employee communications and integration of the culture essentials initiatives into the Global Casino Operations’ culture.

Essential Functions:

Provides admin support in maintaining employee records in CPS/HR System, inclusive but not limited to their personal information, and past/future ship assignment.
Assists HR team to troubleshoot issues and provide exemplary customer service while handling employee requests and questions.
Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements.
Ensure that all traveling staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.
Ensure that all traveling staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.
Liaise with Shipboard Management and Port Agents in order to make necessary arrangements for embarking/debarking crew.
Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site.
Administer various Reference letters (Verification of Employment) and guarantee letters as needed for current and former Team Members.
Respond to All Email/Telephone Queries and Communicate in a highly professional and positive manner and possess working knowledge of shipboard environment.
Assist HR Team with distribution of Employee Surveys and any data update as it relates to this function

Qualifications:

1 year experience in Human Resources or Shipboard Operations, preferably Casino department.
Operational knowledge of a casino environment.
Proficient with MS Office suite
Previous shipboard experience preferred, keen knowledge of cruise ship operations and onboard working / living conditions. Thorough understanding of Casino Operations is advantageous

Knowledge, Skills & Abilities:

Strong communications skills (verbal, listening, and writing). Able to communicate effectively and professionally in person and/or in writing. Ability to network and build business relationships, via video conference and/or in-person. Presents ideas, expectations, and information in a concise, well-organized way.

Ethics & Compliance

In addition to other duties / functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Maintains confidentiality and shares information with only those who have a need to know.

Required profile