Offer summary

Qualifications:

Minimum of one year experience in customer service or sales., Experience in the travel and hospitality industry preferred., Strong interpersonal skills and attention to detail., Computer proficiency with Windows and ability to learn new systems..

Key responsibilities:

Serve as the primary point of contact for non-revenue related requests from PCC guests.

Handle incoming department calls, emails, and voicemails promptly.

Make outbound calls to PCC guests to maintain communication and satisfaction.

Assist with various tasks such as cruise pricing and payment collection in the absence of the assigned PCC.

Job description

Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Sales Support Coordinator to fill this role. You’ll be responsible for supporting the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest.

Here’s a summary of what Holland America Line is looking for in its Sales Support Coordinator. Is this you?

Responsibilities

As the primary point of contact for non-revenue related requests from PCC guests, you will serve as a dedicated resource, providing comprehensive information and resolving issues related to dining arrangements, express documents, special requirements, and more, following the guest's reservation via phone queue and email.
Responsible for efficiently handling incoming department calls through the phone queue, managing incoming emails, and addressing voicemail messages promptly.
Proactively making outbound calls to PCC guests as scheduled or directed by management, you will contribute to maintaining a high standard of communication and guest satisfaction.
Adhering to department policies, you will skillfully assign incoming new guest leads evenly among PCCs, ensuring a fair distribution based on established guidelines.
In the absence of the assigned PCC, you will step in to resolve problems, complete exchanges with existing PCC customers, and assist with various tasks such as cruise pricing, payment collection, and group finalization.
Your commitment to delivering exceptional service will be evident in your interactions with both internal and external clients, ensuring a prompt and high level of service that aligns with the organization's standards.
Additionally, you may be assigned any other duties deemed necessary by your supervisor or manager, contributing to the overall efficiency and success of the team.

Requirements

Minimum of one (1) year experience in positions in the area of customer service or sales.
Experience in the travel and hospitality industry preferred.
Experience working in a high-volume call center is preferred
Ability to learn products, POLAR, Siebel technology
Strong interpersonal skills; proven ability to positively interact with individuals at all levels
Possesses a track record of personal goal achievement and support to department objectives
Possesses strong attention to detail and ability to remain focused despite distractions
Must be self-motivated, a self-starter and quick learner
Excellent organization skills and ability to work independently
Computer proficiency with Windows and aptitude to learn other systems

What You Can Expect

Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans With Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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