Offer summary

Qualifications:

1–3 years of experience in collections or customer service., Strong communication skills for handling high call volumes., Proficient in Microsoft Excel for spreadsheet management., Reliability and commitment to long-term employment..

Key responsibilities:

Reach out to individuals with overdue tuition balances to offer payment plans.

Make approximately 150 outbound calls daily without an auto-dialer.

Explain payment obligations and agreements clearly and empathetically.

Document communications and update collection systems accurately.

Job description

Job Title: Collections Representative

Job Overview:

We are seeking a detail-oriented and customer-focused Collections Representative to join our client and support their financial operations. This 100% remote, temporary-to-hire position is open to candidates located within 50 miles of the Philadelphia area. The role focuses on connecting with individuals who have overdue tuition accounts and assisting them with flexible payment plan options, all while maintaining a positive and professional approach.

Compensation:

$17.00–$17.50 per hour
Bonus opportunities available upon permanent hire

Work Schedule:

Monday–Thursday: Day shift (8:00 AM–4:00 PM) and evening shift (1:00 PM–9:00 PM), with a 30-minute lunch
Friday: 8:00 AM–3:00 PM
Two Saturdays per month (8:00 AM–11:45 AM), based on representative’s preference

Key Responsibilities of the Collections Representative:

Reach out to individuals with overdue tuition balances to offer flexible payment plans
Make approximately 150 outbound calls daily—no auto-dialer involved
Explain payment obligations and relevant agreements in a clear, empathetic manner
Document all communications and update collection systems accurately
Notify co-signers as needed when primary account holders do not fulfill obligations

Qualifications and Skills for the Collections Representative:

1–3 years of experience in collections, customer service, or a related field
Strong communication skills with the ability to handle high call volumes
Proficient with Microsoft Excel—must be able to navigate and update spreadsheets without altering existing formulas
Reliability and commitment to long-term employment—job-hopping is a red flag for this role
Comfortable working in a structured, fast-paced remote environment

Why Join Us?

This is a great opportunity to work with a mission-driven team that values accountability, communication, and financial integrity. If you're a problem solver who enjoys helping others and you're looking for a long-term fit, this role is for you.

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.

Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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