Offer summary

Qualifications:

High school diploma or equivalent required., Customer service experience is essential., Must possess good verbal communication skills., Ability to interact with customers confidently and empathetically..

Key responsibilities:

Provide support and information to customers via various communication channels.

Collect and enter orders for products or services.

Address customer questions and complaints, escalating when necessary.

Maintain customer accounts and records of interactions.

Job description

Overview

Alera Group, is looking for a Service Center Specialist. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Must have the ability to adapt and pivot with process and direction changes.
Performs other related duties as assigned.

Qualifications

High school diploma or equivalent.
Insurance license (TBD)
Customer service experience
Confidence to interact with customers
Good verbal communication
Strong desire to assist callers with kindness and empathy

Benefits

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Hourly range is $19.23 to 21.63 per hour.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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