Customer Operations Advisor - Sales

The passion for traveling is what unites the entire eSky Group (eSky, eDestinos, Thomas Cook - since 2024). Our platform was created by combining years of experience in the travel industry with a love for modern technology. We develop solutions that inspire people to explore the world and together, we turn these inspirations into experiences.

This time, an exciting opportunity has arisen at Thomas Cook, one of the most recognisable names in travel that returned as an online-only travel business in 2020.

As a Customer Operations Advisor, you will be the voice of Thomas Cook, handling inquiries via phone, live chat, social media, and email. You will work in a fast-paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field. You will use this knowledge and expertise to build positive relationships with our customers, meet sales goals and be an ambassador for Thomas Cook.

Key Accountabilities

Customer Service Excellence

• Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
• Handling customer interactions throughout their entire journey—from searching for holidays to post-travel follow-up.
• Building long-lasting relationships with customers to drive satisfaction and sales results.
• Supporting Customer Service Agents with package sale conversions and stepping in when needed for customer service issues.
  
  

Sales and Lead Generation

• Driving sales by managing inbound and outbound calls.
• Taking the lead on outbound calls and generating new sales opportunities.
• Building relationships with partners and suppliers to support sales efforts.
  
  

Problem solving and Expertise

• Fully understanding our ways of working to confidently problem-solve on the spot and provide expert advice to customers.
• Continuously learning and sharing expertise with customers and colleagues to design exceptional holiday experiences.
• Proactively providing feedback and making recommendations to improve processes and customer experiences.
  
  

Adaptability and multi-tasking

• Ability to multi-task and thrive in a fast-paced, ever-changing environment
  
  

Skills, Know-how And Experience

• At least 6 months of experience in a travel sales role.
• Positive can-do attitude.
• Experience of working in a fast-paced target driven sales & service environment.
• Strong passion for continued learning.
• Drive for achieving results.
• Strong IT skills and the ability to use multiple systems at one time.
• Enthusiastic self-starter
• Ability to multi-task and prioritise
  
  

What can we offer if you decide to travel with us?

• Flexible working arrangements to suit your lifestyle.
• Generous annual leave allowance + 8 UK Bank Holidays.
• Enhanced maternity/paternity leave pay, shared parental leave, and adoption pay.
• Life Assurance Cover with access to our Employee Assistance Program (EAP)
• Salary sacrifice pension scheme
• Medical care through our partnership with AXA in the UK
  
  

At Thomas Cook, we believe that our employees are our greatest asset. In return for your exceptional skills and contributions, we offer competitive compensation, a comprehensive benefits package, and the opportunity to work in a vibrant and supportive environment.

Join us at Thomas Cook and embark on a rewarding journey where your expertise will shape the future of travel and create unforgettable experiences for our customers. Apply now and be part of our success story!