Offer summary

Qualifications:

High school diploma or equivalent required., One or more years of customer service experience preferred., Strong analytical and communication skills are essential., Proficient in computer navigation and typing (minimum 35 words per minute)..

Key responsibilities:

Assist automotive dealerships with warranty claims from start to finish.

Analyze expense and frequency trends to identify improvements.

Provide timely and accurate solutions for claim reviews.

Communicate effectively with internal and external partners through various channels.

Job description

About The Role

Location: Remote - Michigan residents

Are you a great communicator with an analytical mind? Are you interested in working from home? This could be a fantastic opportunity for you!

As a remote Warranty Support Specialist at Morley, you'll use your customer service expertise to help automotive dealerships handle warranty claims from start to finish.

What You'll Do

Be a pivotal part of a great team
Identify improvements by analyzing expense and frequency trends
Offer timely and accurate solutions for claim review
Communicate with internal and external partners through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

Skills For Success

Required Skills

Self-motivated, passionate professional who is enthusiastic, energetic and teamwork-oriented
Strong computer navigation and typing skills (minimum of 35 words per minute) (check your skills with a free typing test) (direct link to test: www.typingtest.com)
Excellent analytical and communication skills

Eligibility Requirements

High school diploma or equivalent
One or more year of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Ability to work shifts within the center’s hours of operation:

Monday - Friday
8 a.m. to 6 p.m. Eastern time
No weekends or late shifts!

Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

Experience in warranty administration and / or insurance claims
Automotive dealership experience (e.g., service department, warranty administration)

Remote Work Requirements

Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

Teladoc: 24/7 online access to doctors
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

Required profile