Offer summary

Qualifications:

Bachelor's degree in science (Biology, Chemistry, or Life-Sciences) or a technical background/AA degree in engineering., Minimum of three years of technical experience in the process analytics market., Strong communication, planning, and presentation skills., General knowledge of software for digital platforms and proficiency in Microsoft Suite and HubSpot..

Key responsibilities:

Provide application and technical support for Hamilton products in Australia.

Develop and deliver training material for Hamilton Sales and Applications team.

Document application support work and maintain professional relationships with customers.

Identify Field Service opportunities and communicate with the FAS Director or Sales Team.

Job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Field Applications Specialist (FAS) for Hamilton Australia will provide application and technical support to customers for Hamilton products such as ML-600, Lab Elite, ML-Prep, ML-NIMBUS, ML-STAR, Vantage, and the Verso Q series in the Australian territory.

Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
Perform troubleshooting of application protocols and instrumentation.
Provide basic and advanced software and hardware training. Develop and deliver training material for Hamilton Sales and Applications team.
Develop application-specific protocols for complex automated instrumentation, which possibly require integration with third party devices.
Demonstrate programming skills and software functions of liquid handling equipment.
Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
Contribute to company knowledge base.
Maintain support for existing customers by providing additional application protocols, training, etc.
Understand customer expectations and schedule work accordingly.
Document application support work and customer visits within a company database or other required format.
Maintain professional relationships with customers and co-workers.
Identify Field Service opportunities/potentials for future business and communicate this to FAS Director or Sales Team.
Other duties as assigned.

Qualifications

Strong communication skills, both written and spoken.
Good planning and customer relationship skills.
Good presentation skills.
Must have exposure to, or basic knowledge of, laboratory and/or process control systems.
Ability to travel nationally and internationally. Requires flexibility in working hours and availability for up to 75% travel.
Ability to work independently with minimal supervision.
General knowledge of software for different digital platforms used in industry (Modbus, Foundation Fieldbus, Profibus, etc.)
Proficient level of computer skills, including Microsoft Suite and HubSpot.

Education/Experience

Bachelor's degree in science (Biology, Chemistry, or Life-Sciences) from a regionally accredited, not-for-profit institution or bachelor's degree plus a technical background /AA degree in an engineering or technical field required.
Minimum of three years of technical experience in the process analytics market required.
Experience with programming or operating automated laboratory scientific equipment is preferred.
Experience with programming languages and computer knowledge is preferred.

About Hamilton