MSC Onboarding Engineer

Overview

• Monday-Friday 8am-5pm EST
  
  

As a Managed Services Center (MSC) Onboarding Engineer, you will drive the technical execution of the validation and provisioning phases of onboarding for new customers. You will be responsible for delivering the customer onboarding experience while utilizing the company’s in-house automation and tools. You will resolve level one complex problems in a timely manner, involving use of problem management database and help desk systems.

YOUR IMPACT

The essential functions of this position include:

• Execute, manage and lead a set of MSC customers thru the technical onboarding process
• Maintain internal and/or client-facing documentation, as assigned
• Interface with internal and external organizations and ensure onboarding process is properly completed
• Analyze, develop and communicate key Onboarding process and technology improvements to appropriate internal constituents
• Escalate unresolved issues to internal ePlus staff within pre-determined timeframes, based on contractual obligations, on a client-by-client basis
• Maintain current and high level of technical skill in field of expertise; Keep abreast of developments in computing technology and solutions to common problems
  
  

Qualifications

• Experience/training on one or more of the following:
• Cisco IOS/NXOS, Cisco Voice/Collaboration, Windows Server, Linux, NetApp, VMware
• Ability to perform basic network troubleshooting
• 2 or more years of networking and/or systems administration experience
• Understanding of SNMP and API monitoring
• Strong understanding of WAN, LAN, interfaces, protocols, topology and concepts
• Excellent organization, oral and written communications skills
• Work well both in a team environment and independently
• CCNA/MTA Certification or 2 or more years of experience
• Python, BASH, Powershell scripting preferred
• Troubleshooting WAN/LAN networking issues preferred
• Understanding of DHCP/DNS and VLAN, NAT, VPN switching concepts preferred
• Experience with Remedy, Sciencelogic EM7, and the ITIL Process preferred
  
  

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $21.63 and $28.85 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

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