Offer summary

Qualifications:

Typically requires a 4-year degree and 1-2 years of experience or a 2-year degree with equivalent related experience., Basic understanding of hardware, software, and network issues is essential., Ability to follow established procedures with close supervision is necessary., No prior related work experience is required, but formal training in relevant theories/concepts is needed..

Key responsibilities:

Provide frontline customer support for technical issues encountered by end users.

Manage initial inquiries and resolve simple hardware, software, or network problems.

Perform remote support through various channels including phone, screen sharing, live chat, and email.

Connect users with more intensive IT support when necessary.

Job description

Position:

IT Service Desk Analyst I

Job Description:

IT Service Desk Analyst I

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

What You’ll Be Doing

A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
• Over-the-phone support
• Screen sharing or remote control
• Live chat support
• Email support

What We Are Looking For

• Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience

• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under close supervision

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

For more job opportunities, please visit https://careers.arrow.com/us/en.