Head of Product, MatrixCare

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

As key member of the Home Health & Hospice (HH) Senior Leadership Team, the Head of Product (HoP) for the HH business vertical must provide the leadership - both functionally and culturally - for our teams responsible for the overall experience of MatrixCare’s customers. This role requires strong customer management and business consultancy skills, knowledge of technology, delivery of software-as a-service, software sales and delivery, and a passion to help and serve customers. A market facing position, the HoP will be expected to interface regularly with post-acute care customers, building relationships and customer centricity.  Additionally, the HoP will be expected to create and lead the development of thought leadership to further enhance and build the MatrixCare brand.

The HoP will define and lead the strategy and execution of HH software products as part of the Resmed Residential Care Services (RCS) portfolio. This role is responsible for leading end-to-end product innovation processes from ideation through product/feature launch. Accountable for supporting growing revenue, increasing operational efficiency, defining product roadmaps and executing implementation plans to get the right solution, to the right customer, at the right price, time, quality, cost and complexity. They will represent a deep understanding of the needs of the customer and the market and drive requirements into the product strategy, vision and roadmap. This role is the face of the product, owning the product roadmap and evangelizing the product internally and externally. They will be a great influencer and team player while understanding the wider HH strategy and direction and how it all fits with the global Resmed strategy. Key activities include:

• Understand customer and market needs. Contribute customer, product and market knowledge to inform decisions on product vision and strategy
• Translate market requirements into technical requirements for engineering teams
• Develop and align the product roadmap with the commercial and product strategy
• Participate in face-to-face activities with customers including advisory boards, customer visits and presenting at trade shows

The HoP will be expected to take a metrics and performance-optimized approach to management.  In addition to establishing core performance, satisfaction and engagement metrics and accountability, the HoP will bring a keen understanding of not only the customer journey but also the drivers of profitability within a growth-oriented SaaS environment. This experienced senior leader will own and be responsible for driving the retention, renewal, and ultimate success of MatrixCare’s customers.

Key Accountabilities

• Lead and mentor a team of Product Managers and Analysts, provide strategic direction, support professional development, and foster a collaborative and innovative team culture.
• Oversee multiple workstreams simultaneously. Manage and coordinate diverse product solutions across both front office/clinical and back-office services, ensuring alignment with business objectives and customer needs
• Create, define, articulate, and own short-term and long-range plans, focusing on product vision and strategy for current and future Home Health and Hospice software
• Create, maintain, and communicate product roadmaps.  This includes performing and documenting any change management initiatives
• Analyze needs of customers, building the product vision and strategy for the platform based on customer insights
• Understand and analyze market offerings and competitor capabilities, ensuring the product remains competitive and aligned with market demands
• Own the end-to-end commercial success of the product or category while driving revenue growth and operational efficiency
• Collaborate with Customer Experience and Customer Success teams in order to ensure successful feature/product launch and ongoing customer satisfaction
• Partner across the broader business to create new products while leveraging internal assets and other Resmed RCS products to ensure adherence to corporate strategy
• Define, articulate, and manage product requirements through the team.  Ensure effective communication with all stakeholders, including Engineering management, sales, marketing, finance, and executives
• Lead product governance on a weekly, monthly, and quarterly basis. Ensure consistent oversight and alignment with strategic goals
• Be accountable for the delivery of the product throughout the software life cycle, ensuring  timely and high-quality product releases
• Serve as the voice of the product internally and externally. Represent the product to customers, partners, and at conference/industry events where detailed product knowledge is required
• Utilize tools, processes, and methodologies such as JIRA and Agile to ensure efficient and effective product management, adopting rigor in all activities.
• Balance competitive advantage, customer need, and pure innovation. Drive product development that meets market demands while fostering innovation

Education and Experience

• A bachelor’s degree in computer science, business management or related field is required plus 10 – 15 years of experience building world-class software products. Master’s degree a plus.
• Previous leadership and SME experience in SaaS Product Management
• Experience building and leading product teams within the post-acute care space is required.   
• Demonstrated success in ability to build a big-picture vision and the operational drive to make that vision a reality.
• Experience that demonstrates discipline, entrepreneurship, collaboration and deep knowledge of the product and healthcare market

Skills and Abilities Required

• Excellent oral communication and presentation skills.  Ability to present solutions to an audience, in meetings, to stakeholder and executives.
• Analytical and process-oriented mindset; previous process improvement experience.
• Previous experience successfully building and launching healthcare SaaS products in enterprise software companies
• Proven ability to work cross-functionally and lead through influence.
• Strong empathy for customers and passion for revenue and growth.
• Deep understanding of value drivers in recurring revenue business models.
• Strong understanding of all aspects of all care settings with deep knowledge of home health and hospice settings.
• Demonstrated success in leading teams in remote/hybrid environments with a high level of engagement and positive employee experience.
• Highly self-motivated with the ability to pull projects to completion in a collaborative manner
• Ability to travel up to 30%.

We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current salary for this position in the United States is: $208,000 - $260,000.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.