Offer summary

Qualifications:

Proven experience in a receptionist or administrative support role., Excellent verbal and written communication skills., Fast and accurate data entry capabilities., Comfortable working with cloud-based systems and multi-screen environments..

Key responsibilities:

Manage a high volume of inbound phone calls and emails.

Record job numbers and forward calls to the appropriate staff members.

Process quote requests and verify data accuracy.

Support coordination between field teams and office staff.

Job description

This is a remote position.

Schedule:

Mondays to Fridays, 8:00 am to 5:00 pm, Sydney, Australia

Client Overview:

Join a leading property restoration and remediation company serving premier real estate agencies and major insurance providers across Australia. This established and fast-growing firm specializes in critical services such as water damage restoration, environmental remediation, and disaster recovery. With a reputation for professionalism and excellence, the team partners with property owners and insurers to restore and protect valuable real estate assets.

Job Summary:

As the Receptionist, you will be the first point of contact for clients, technicians, and new inquiries—playing a critical role in managing communications and ensuring accurate data processing. You’ll handle a high volume of inbound phone calls, manage quote requests via email, and support smooth coordination between field teams and office staff. This role is perfect for someone who thrives in a structured environment, is tech-savvy, and delivers exceptional attention to detail.

Key Responsibilities:

1. Phone Call Management (Up to 50 Calls Per Day)

Answer all incoming calls professionally and efficiently.
For existing clients:
- Ask for and record the job number referenced by the caller.
- Locate the relevant job in the system and forward the call to the assigned staff member.
For field technicians:
- Determine whether they need support from the reports or booking team.
- Route calls accordingly.
For new inquiries:
- Follow a provided script to evaluate client suitability.
- If suitable, collect required client details and forward to the booking team.
- If unsuitable, use a script to explain and redirect them to a more appropriate trade.

2. Email and Quote Request Processing

Review incoming quote requests via email.
Cross-check details automatically extracted by the system with the original work order.
Correct any discrepancies in the data or approve if accurate.
Convert finalized forms into active jobs within the system.

Requirements

Proven experience in a receptionist or administrative support role
Excellent verbal and written communication skills
Fast and accurate data entry capabilities
Comfortable working with cloud-based systems and multi-screen environments
Professional, courteous, and able to manage high call volumes with composure

Tools & Technology:

Cloud-based forms and document management systems
Internal job management platform
VoIP phone system (training provided)

Additional Notes:

No conflict resolution or technical troubleshooting required
Role focuses on inbound call handling and light email-based data verification
Opportunities for growth into broader administrative functions as the business expands

Benefits

HMO coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

ZR_23038_JOB

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