Offer summary

Qualifications:

Experience in admin support within healthcare or NDIS context., Excellent written English and professional email communication skills., Familiarity with Google Workspace, Canva, and CRMs., Highly organized with a proactive approach to task management..

Key responsibilities:

Manage shared inboxes, calendars, and document systems.

Prepare onboarding packs and service agreements for participants.

Conduct outreach via email to stakeholders and follow up on referrals.

Maintain CRM records and assist with newsletter distribution.

Job description

This is a remote position.

Schedule

Part-time role, 20 hours per week
Monday to Friday
10:00am - 2:00pm AEST

The client is a registered NDIS provider supporting Australians with psychosocial disability. They deliver Support Coordination and Recovery Coaching services grounded in person-centred, trauma-informed care. They’re now seeking a skilled, adaptable and detail-oriented Admin Assistant to support our growing team from overseas.

Responsibilities

Manage shared inboxes, calendars, and document systems
Prepare onboarding packs, service agreements, and participant forms
Conduct outreach via email to stakeholders, referrers, and participants
Follow up on referral forms and support information gathering
Maintain CRM records (e.g. Bigin, Splose) with accuracy
Assist with newsletter distribution and information campaigns
Provide basic proofreading, formatting, and system updates
Track and update registers and records to support organisational compliance.
Participate in regular virtual check-ins and updates
Monitor our social media platforms and online presence and identify gaps for improvement.
Work discreetly in the Australian Timezone, ensuring VPN usage and alignment to the Australian timezone for all tasks.