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Business Development Operations Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Europe, United States

Offer summary

Qualifications:

6+ years of experience in operational and project management roles, Proficient with CRM software and Microsoft Office Suite, Strong problem-solving skills and ability to work independently, Excellent written communication skills with a persuasive style..

Key responsibilities:

  • Oversee inbound lead management and respond to sales inquiries
  • Manage trade show operations and coordinate planning for events
  • Conduct ongoing prospect research and maintain CRM data
  • Develop reports and dashboards to support team insights and collaboration.

Tessitura logo
Tessitura https://www.tessitura.com/
201 - 500 Employees
See all jobs

Job description

Position:             Business Development Operations Manager
Department:      Growth
Reports to:          Vice President of Strategic Growth
Location:             Full-Time/Work from Home
Compensation:  $73,100-$86,000 USD
Open through:   May 27, 2025  

Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.
CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.
The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.

Job Summary:

Tessitura Network, a nonprofit technology company dedicated to helping arts and cultural organizations thrive, is seeking a Business Development Operations Manager in North America. This position is part of the Business Development team in Growth Group, whose primary aim is to deliver sustainable Tessitura community growth. A successful Business Development Operations Manager maintains team processes to build efficiency and effectiveness, resulting in a more effective and successful sales operation. This position oversees Tessitura’s lead qualification, communication, and maintenance; trade show operations; written positioning for responses to tenders and requests for proposals; maintains ongoing prospect research, qualification, and database management; and supports overall operational efforts.

The Growth group works collaboratively to drive sustainable community growth, position Tessitura’s products and services compellingly, and elevate and protect the Tessitura brand.

Specific Responsibilities:
  • Oversee Tessitura’s inbound lead management.
    • Research, tag, respond to, and assign inbound sales leads to appropriate Business Development leads. Act as the first point of contact for incoming sales inquiries, routing non-sales inquiries to other departments as needed. In limited cases, connect directly with prospect organizations to determine qualification.
    • Handle Tessitura’s incoming calls to the Business Development phone line for follow up.
    • Ensure successful follow-up and reporting on lead activity by maintaining accurate data, categorization, and communication tracking in our internal CRM system.
  • Manage and oversee Tessitura’s trade show operations.
    • Manage Tessitura’s North American trade show materials, shipping logistics, operations, equipment rentals, internal project management, and other support as needed for all trade shows.
    • Provide planning support for trade shows in the EU/UK.
    • Coordinate preparation and planning in collaboration with colleagues for trade shows and industry events.
    • Track budget and maintain internal records for ongoing review of return on investment.
    • Renew annual business memberships on behalf of the team.
  • Partner with Business Development leads to respond to written requests for proposals with an aim to grow the Tessitura member community.
    • In collaboration with Business Development sales leads, create personalized written responses to requests for proposals (RFPs) that emphasize the relevant capabilities and benefits of Tessitura.
    • Maintain detailed records of sales efforts for current and future reference.
  • Strategically research prospective accounts for targeting and reactivation.
    • Handle ongoing prospect research efforts with regular updates and review of our internal CRM system.
    • Research leads to determine their overall market product fit.
    • Regularly review and qualify potential opportunities on tender & RFP listing sites.
    • Utilize tools for outbound sales efforts in alignment with Tessitura’s operational processes.
  • Project manage and provide support to ongoing Sales Operations efforts, ensuring iterative changes to processes are well-documented and easily accessible.
  • Develop reports and dashboards that support ongoing team business insights in the company’s CRM.
  • Communicate and collaborate effectively internally across the Business Development team, Growth Group, and entire company.
  • Communicate and collaborate effectively externally with prospective clients, partners, and industry professionals.
  • Perform other job-related duties as assigned.

Required Skills and Experience:
  • 6+ years of experience in professional environments with detailed operational and/or project management capabilities
  • Ability to write clearly and persuasively
  • Organized and methodical process management capabilities
  • Demonstrated ability to meet deadlines and move projects forward
  • Ability to set and meet goals without close supervision
  • Proficient with CRM software and Microsoft Office Suite
  • Ability to work calmly, effectively, and flexibly with a wide diversity of personalities
  • Aptitude to pick up new concepts and technology rapidly
  • Capacity to work independently as well as in a team setting
  • Strong problem-solving skills

Preferred Skills:
  • Expertise in or familiarity with the arts and culture industry
How to apply
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Benefits and Compensation
The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation.
Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.
 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementCustomer Relationship ManagementData ManagementBudget ManagementBusiness OperationsSales ManagementService Industries

Other Skills

  • Communication
  • Analytical Skills
  • Microsoft Office
  • Ability To Meet Deadlines
  • Teamwork
  • Physical Flexibility
  • Problem Solving
Are you interested?

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