Offer summary

Qualifications:

1-2 years experience handling claims, Fluency in English and Portuguese, with any other European language being a plus, Basic understanding of insurance products and terminology, Bachelor’s or postgraduate degree in a related field is desirable..

Key responsibilities:

Manage day-to-day claims activities including actions, emails, and payments.

Handle customer inquiries regarding claims status and policy coverage via various communication channels.

Ensure all necessary documentation is collected and filed accurately in the system.

Identify and recommend process improvements to enhance claims handling efficiency.

Job description

The Company

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About the role

As a Claims Specialist on our Customer Team, you will own the assessment and settlement of claims within their own settlement authority for our Digital Commerce partners. To drive success in this role, you will have strong attention to detail , great organizational and time management skills and a natural desire to solve complex issues. As the Claims Specialist, you will review and assess customers’ claims through our owned XClaim platform, for a fast resolution and prompt payment. You will have regular collaboration with multiple cross-functional teams; such as Support, Complaints & Quality Assurance. Our goals are to provide customer centric experiences while achieving our contractual performance targets.

Key Responsibilities

Claims Processing: Manage day-to-day claims activities for new claims, including claims actions, emails, and payments.

Own the assessment and approval of new claims within the authority and fraud thresholds.

Customer Communication: Handle customer inquiries regarding claims status and policy coverage via chat, phone or email. Build rapport with customers to speed up claim’s resolution and process claims payments.

Documentation: Ensure all necessary documentation is collected and filed accurately in the system.

Quality: Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs.

Collaboration: Own the communication with all relevant stakeholders (Claims, Support) to resolve claims efficiently and ensure the best customer experience.

Compliance: Be aware of current insurance guidelines, policy updates, and regulations. Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.

Process Improvement: Identify and recommend process improvements to enhance claims handling efficiency and operations.

What you will bring

1-2 years experience handling claims

Fluency in English & Portuguese (verbal & written) is essential for communicating internally and externally.

Any other European language will be highly regarded for external communications.

Basic understanding of insurance products and terminology.

Bachelor’s or postgraduate degree in a related field or equivalent is desirable

What you will have

Problem-solving, advocating for customer solutions

Driven, energetic and a “good enough is not enough” mentality.

Professional approach.

Ability to work under pressure and adapt quickly to a start-up pace environment and culture

Organizational and time management skills.

Excellent attention to detail.

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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