At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Overview:

Gracenote is the top provider of entertainment information, creating industry-leading databases of TV, movie, and music metadata for entertainment guides, applications and in-car entertainment.

We are the leading supplier of TV and Movie entertainment data. We supply data to leading entertainment platforms and devices.

We are currently looking for a Sr. Schedule Editor to join our Content team.

About The Role:

Procure broadcast affiliate TV listings information for timely use in all products.

Responsibilities:

• Edits and maintains television schedules and database information for broadcast

affiliates for all markets.

• Edits television schedules for high-profile DMA markets, national cable/satellite channels

• Analyzes program schedules, assesses network, syndicated and local program

information in database and consolidates data content and new program information.

• Researches and documents questionable program content by consulting program

information providers and/or Gracenote personnel.

• Initiates and maintains effective relationships with programming information providers

and acts as a customer service representative when addressing issues concerning

product content and policies.

• Provides timely updating of listing’s information outside regular business hours as

needed.

• Directs workflow for absent teammates and provides cross-shift updating coverage to

create an independent team.(OT assignment/Day off worked)

• Research reported errors and identify root cause, trends, training needs or workflow

changes.

• Manage Preventive Reports/Dashboards to Identify Corrections and redirect team's

effort when needed.

• Provide training support where necessary.

• Leads the team by directing workflow, communicating and troubleshooting team issues

with department Team Lead.

• Provide after hours 24/7 on-call rotation support.

• Perform other duties as assigned by the management team.

• Ticket Resolution and follow up (Urgent After Hrs/Tickets on Hold and Open Status)

Requirements/Qualifications:

• Exceptional grammatical, organizational, analytical and communication skills.

• Attention to detail, strong problem-solving skills and time management skills.

• Provide after hours 24/7 on-call rotation support.

• Must have the ability to work independently as well as part of a team.

• Schedule availability

• Consistently delivers outstanding results on Schedule Priority Dashboard

assignments

• Demonstrates exceptional performance in Working Plan tasks

• Efficiently manages and prioritizes multiple assignments

• Meets or exceeds deadlines consistently

• Ensures accuracy and thoroughness in all assigned tasks

• Maintains high-quality standards in work output

• Proactively identifies areas for personal and team improvement

• Suggests and implements innovative ideas to enhance efficiency

• Excellent professional communication skills, both written and verbal

• Ability to articulate complex ideas clearly and concisely

• Proactive and efficient in achieving results

• Consistently exceeds Key Performance Indicators (KPIs) and Service Level

Agreements (SLAs)

• Open to change and able to thrive in dynamic environments

• Capable of working effectively under pressure

• Assists Team Lead with workload management and task assignment

• Able to assume leadership responsibilities in the absence of management

• Leads by example in attendance, problem-solving, and professional demeanor

• Contributes to the creation and refinement of process and workflow

documentation

• Provides guidance and oversight for smaller projects

• Willing to participate in on-call rotation schedule

• Adapts readily to changing priorities and deadlines

• Works effectively within a team environment

• Supports colleagues and contributes to a positive work culture

• Strong analytical and critical thinking skills

• Ability to develop innovative solutions to complex challenges

• Excellent organizational skills and ability to prioritize tasks effectively

• Capable of managing multiple projects simultaneously

• Self-motivated and proactive in identifying areas for improvement

• Takes ownership of tasks and sees them through to completion

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ABOUT THE TEAM

Gracenote, a Nielsen company, provides music, video, and sports content along with technologies to the world's hottest entertainment products and brands, which is also a global standard for music and video recognition which is supported by the largest source of entertainment data. Gracenote features descriptions of more than 200 million tracks, TV listings for 85+ countries, and statistics from 4,500 sports leagues and competitions.

ABOUT NIELSEN

By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas, and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Sr. Schedule Editor

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