Offer summary

Qualifications:

Proven experience in client support and procurement administration or a related field., Outstanding written and verbal communication skills with strong organizational abilities., Proficiency in client support management and familiarity with tools like JitBit, Freshdesk, and Asana., Experience working independently in a remote setup, with a deep understanding of industry best practices..

Key responsibilities:

Monitor and manage client support tickets using platforms like JitBit and Freshdesk.

Input approved purchase orders into Xero or QuickBooks and confirm deliveries with vendors.

Track shipments and update project teams, ensuring timely communication and follow-ups.

Maintain organized delivery folders and participate in daily stand-up calls with the Ops team.

Job description

Client Ticket Management:

Monitor support tickets via platforms like JitBit and Freshdesk
Draft polite, smart first-line replies using ChatGPT and SOPs
Assign and escalate tasks in Asana or HubSpot
Follow up with clients for clarity or status updates

Procurement & Delivery Support:

Receive approved POs from our QS team and input into Xero or QuickBooks
Email vendors to confirm deliveries and timelines
Follow up via WhatsApp or HubSpot calling if unresponsive
Track shipments and update project teams via Asana
Collect delivery notes and share with finance for invoicing

Admin Tasks & Internal Coordination:

Maintain delivery folders and checklists in Google Drive
Daily stand-up calls with the Ops team
Weekly summary review using Asana

Requirements

Essential Qualifications

Proven experience in client support & procurement admin., or related field
In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in client support & procurement admin
With a deep background in a remote setup of work similar to freelancing as an independent contractor (deep understanding of the pros & cons involved in this industry).
Outstanding written and verbal communication skills
Strong organizational abilities with experience as procurement administrator
Proficiency in client support management
Demonstrated ability to work independently and meet deadlines

Technical Skills

Experience with Client Ticket Management, Procurement & Delivery Support, and Admin. Tasks & Internal Coordination
Proficiency in Tickets via JitBit and Freshdesk
Knowledge about ChatGPT, SOPs, Asana, HubSpot, WhatsApp, Xero/Quickbooks and POs
Familiarity with email marketing platforms to email vendors to confirm deliveries and timelines
Understanding of track shipments and update project teams
Ability to collect delivery notes and share with finance for invoicing

Personal Qualities

Natural relationship builder with authentic communication style
Self-starter with strong initiative
Comfortable with daily stand-up calls with the Ops team
Detail-oriented and organized
Passion for doing weekly summary review

Benefits

Salary – Php 30,000 PER MONTH
Type of work – FULL TIME (REMOTE), 40 HOURS PER WEEK
Work schedule – 3:00 PM to 11:00 PM (Philippine Time Zone), Monday to Friday
Job level – EXPERT

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