Sales Operations Manager

See yourself at Twilio

Join the team as Twilio’s next Manager, Sales Operations.

About the job

Twilio is seeking a Manager to join the Strategic Operations pillar within Sales Operations.  This individual will be responsible for guiding and scaling our Sales Operations motion.  They will play a pivotal role in scaling and optimizing revenue-driving processes, leveraging analytics to enhance efficiency and transparency, and identify process improvements across the GTM organization.  This individual will help us establish ‘best in class’ practices to run our business at scale, make recommendations for change, and execute those changes flawlessly through cross-functional collaboration.  This individual will ensure operational excellence in GMT motions from pipeline development to expansion strategies through scalable processes and automation.  They will partner with cross function leaders in sales, systems and HR to align on and drive operational improvements.  The right candidate will have a proven track record of building scalable operational processes that have improved the efficiency and transparency in GTM functions.

Responsibilities

In this role, you’ll:

• Own the end-to-end development of corporate QBRs and executive business review templates, to ensure data drives strategic decision making 
• Develop ‘best-in-class’ processes to run the business across our GTM organization, including standardizing global processes
• Problem solve and structure outcomes for complex sales operations challenges through data, analytics and insight 
• Identify new opportunities and areas of productivity efficiency gains for the GTM organization and own the end-to-end execution 
• Storyboard a compelling narrative to drive leadership alignment, and develop executive level communications to share business updates with C-suite executives to drive to decisions
• Partner with key cross-functional stakeholders to streamline and optimize our internal processes to drive excellence in everything that we do

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of experience in sales operations or revenue operations
• Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
• Completed 2 rounds of annual planning within a GTM organization
• Strong analytical skills with proficiency in data manipulation and reporting tools
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps 
• Excellent verbal and written communication skills 
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities

Desired:

• Experience in sales operations or revenue operations for a CPaaS or SaaS organization is highly desired.

Location

• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400.00 - $166,700.00.
• Based in the San Francisco Bay area, California: $148,200.00 - $185,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 30, 2025 but may change based on business needs. 

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