Associate Manager of Virtual Care Management VCM

Responsibilities:

• Participates in the recruitment, interviewing and hiring of new RN and care management team members as needed. 

• Provides direct management and supervision of a team of remote RNs and other non-licensed team members. 

• Evaluates the quality of nursing care; ensures compliance with scope of practice and licensure. 

• Promotes team alignment with Cardiac RMS core values. 

• Works collaboratively with staff and management on clinical policies, compliance, quality assurance and educational activities. 

• Works collaboratively with HR/ Learning & Development on new hire orientation and training as needed. 

• In conjunction with management, ensures customer success by following up with clients to ensure the partnership is achieving established goals. 

• Builds strong relationships by addressing clinical issues and complaints in a timely manner. 

• Collaborates with sales and marketing to promote VCM services; participates in sales calls and meetings as needed. 

• Complies with company policies and procedures and ensures the team follows standard operating procedures for all operational functions. 

• Other tasks as assigned.

Requirements: 

• Unrestricted compact state RN license. 

• 5+ years of experience in nursing.  Remote care management (RPM, CCM, PCM) experience preferred.  

• ​1-3 years direct management experience. 

• ​Strong interpersonal and communication skills. Comfortable communicating in teams and formal presentation settings. 

• Critical thinking skills to address top-level concerns and leverage all available data to determine the best path forward 

• Strong personal and professional judgement 

• Demonstrates a “bias toward action” 

• Demonstrate leadership ability, experience leading teams, projects, and client implementations.  

• Capable of working independently and demonstrates self-motivation. 

• Excellent written communication and documentation skills

• Understanding of all HIPAA regulations and the need to strictly adhere to them 

• Proficiency with MS Office Suite 

Physical Requirements:

• ​Prolonged periods sitting at a desk and working on a computer
• Viewing monitors for long periods of time which may cause eye strain 
• Freedom to get up and move from workspace as needed 
• Ability to use various office equipment such as copiers, fax machines, phones