Collections Strategy Performance Analyst

Join us, be part of more. 

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. 
 

About your team: 

At British Gas, our mission is to sell it and mend it.   

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Collections Strategy Performance Analyst

Permanent - Full time or Part time

Location: Flexible

About your role:

The Collections Strategy Performance Analyst role sits within the newly formed Business Excellence function within British Gas Business Energy, whose focus is to drive highly efficient and effective operational performance. 

The purpose of the role is to ensure the business has a clear understanding of its outsourced Debt Treatment performance, collaborating with operational teams to set targets, understand and mitigate risks and identify opportunities to improve performance, and deliver efficient and effective market leading debt performance 

The role has responsibility to deliver performance analytics & understand the effectiveness of our collection strategies, to reduce the cost of debt for BGB.  This role is fundamental to gain a deeper level of insights and enable optimisation by deploying robust credit and collections based decisions 

The Key accountabilities for this role are:

• Understand, report and analyse monthly collections strategy performance, ensuring we can link operational activity to financial outcomes in order to reduce the cost of debt for BGB 

• Collaborate with wider debt teams to establish performance routines, monitor key performance metrics, set performance targets and monitor progress 

• Assist in forecasting collection strategy performance and setting realistic but stretching goals. 

• Proactively identifying opportunities/risks, making recommendations, and seeking resolutions with the wider team 

• Identify and implement controls and processes to ensure all debt is being treated 

• Support the business leads with adhoc analysis to enable better credit and collections decisions 

• Support the deployment of tactical and strategic changes to collection strategies 

• Build strong working relationships with the key internal and 3rd Party stakeholders to successfully deliver effective risk based collection strategies 

• Support the development and implementation of performance improvement initiatives, with clear articulation of costs versus benefits of decisions made 

• Monitor and evaluate the effectiveness and efficiency of operational performance and change initiatives 

• Stay up-to-date with industry trends and best practices, appreciating what best in class credit risk performance looks like both internally and within other organisations/industries 

Here's what we’re looking for:

We’re looking for someone with a strong understanding of credit risk approaches, debt processes, and key performance drivers, with the ability to link operational outputs to financial and customer outcomes. You should have excellent analytical skills, be an innovative thinker, and have experience developing and implementing improvements in complex organisations.

As a proactive self-starter, you’ll be able to manage multiple priorities under pressure while maintaining a strong focus on delivery and results. A solid background in analytics and data mining is essential, with the ability to translate data into meaningful insights. Collaboration is key, as you’ll work across virtual teams and multiple functional areas to drive performance and efficiency.

Why should you apply?  
 
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. 
 
https://www.morethanacareer.energy/britishgas 

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.