Offer summary

Qualifications:

Fluent in French (C1 level) both oral and written., Strong communication skills with at least 1 year of client interaction experience., Basic knowledge of the automotive industry is required., Familiarity with automobile spare parts catalogs and technical sites is a plus..

Key responsibilities:

Advise corporate clients through chat, phone, and email.

Provide feedback from clients and keep them informed about their order status.

Build partnerships with customers and make independent decisions on complex issues.

Participate in working groups for new functionality development and carry out marketing functions.

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities:

Advising corporate clients via 3 channels: chat, phone, email
Providing feedback from clients
Keeping clients informed of the status of their orders to increase loyalty
Building a partnership with each customer
Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor
Taking part in working groups for new functionality development/testing
Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements

French C1 (oral and written)
Strong knowledge of the company's business processes in customer service
Strong communication skills (at least 1 year of experience working with clients)
Minimum knowledge of automotive industry

Will be a plus

Ability to use automobile spare parts catalogs (TecDoc)
Ability to use special technical sites for spare parts selection (p.ex. partlink )

What do we offer?

Rotating shift Monday to Saturday between 8:00 to 20:00 (CET) - 8 hour/day with 2 days off/week;
Space to contribute creatively in an international team
Opportunities for professional development, training, and coaching in a growing company

We are looking forward to receiving your application!

Join us today and let’s create a success story together!

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