Offer summary

Qualifications:

Extensive experience in customer service or customer experience management., Experience as a Team Lead, Project Manager, or Project Coordinator., Good command of the English language with excellent communication skills., Proficiency in Microsoft Office suite (Word, PowerPoint, Excel)..

Key responsibilities:

Leading the customer support team and training new team members.

Developing and implementing customer support strategies and initiatives.

Monitoring and measuring key performance indicators (KPIs).

Ensuring consistent and positive customer interactions.

Job description

Description

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

Job Summary

We are looking for a Customer Support Team Lead to join our team. As a Customer Support Team Lead, your main responsibility will be leading customer support team, training new team members and reporting to Customer Support Manager.

Working hours: 1 - 9pm

We offer:

Opportunity to work on a great product
Remote / Pet-friendly office
Provided equipment and technology in support of remote work
Private healthcare insurance for you and your family
Team building events

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.

Responsibilities:

Developing and implementing customer support strategies and initiatives
Leading the customer support team
Training and educating new team members
Monitoring and measuring key performance indicators (KPIs)
Ensuring consistent and positive customer interactions
Participating in handling overdue accounts and ensuring timely payments
Ad-hoc tasks

Requirements

Extensive experience in customer service, customer experience management, or a related field
Experience as a Team Lead / Project Manager / Project Coordinator
Familiarity with project management principles and practices
Good command of the English language
Excellent communication skills (written and oral)
Proficiency in Microsoft Office suite (Word, PowerPoint, Excel)

Sounds like an exciting challenge for you? Then these are the next steps:

Hiring process:

1. You let us know that you find this role interesting by sending us your CV

2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations and plans

3. We organize the interview with Hiring Manager where you get the opportunity to meet the rest of the team you would be working with

5. We think we are a great match, send you a job offer, you agree and accept 🙂

Looking forward to hearing from you!

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