Employee Relations Specialist

Company Overview:

HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of health information, ensuring compliance with regulatory requirements while maintaining the highest standards of privacy and security.

Job Summary:

We are seeking a detail-oriented and organized HR Generalist with a focus on administering our leave programs and supporting our team through employee relations conversations. This role will play a critical part in ensuring that employees are well-informed about their benefits options and that all leave requests are handled efficiently and in accordance with company policies and legal requirements.

Responsibilities:

• Provide day-to-day performance management guidance to managers and employees (i.e., coaching, counseling, training, mentoring, disciplinary actions)
• Conducts investigations into employee complaints, grievances, and allegations of misconduct
• Receive and respond to general HR questions and concerns from managers and employees
• Attend, participate in, and maintain records related to employee disciplinary meetings, terminations, and investigations
• Interact with employees to better understand workplace complaints, conduct appropriate investigations, and resolve disputes within situations that might have varying degrees of ambiguity, including excellent follow-through and documentation
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Be well-versed on HealthMark CRAFT values, performance and behavior expectations, and progressive disciplinary philosophy
• Develop proficiency in HR tools and programs to be able to support employees and managers in day-to-day activities
• Advise and train managers in best employee relations practices and strategies 
• Maintain employee and workplace confidentiality 
• Mediates conflicts between employees or between employees and management
• Maintains and analyzes employee relations metrics and reports
• Supports organizational change initiatives from an employee relations perspective
• Perform other duties as assigned

Requirements:

• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• 3+ years of direct experience in employee relations, directly and independently supporting managers across all levels with performance management.
• Knowledge of federal and state laws surrounding termination procedures
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills, with the ability to work well with employees at all levels.
• Proficiency with HRIS software; experience with [ADP] is a plus.
• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Strong problem-solving skills and the ability to handle complex and unique employee situations.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.