Offer summary

Qualifications:

Bachelor’s degree in Nursing, Healthcare Administration, or related field., Minimum 4 years of experience in clinical support operations, with at least 2 years in a leadership role., Strong understanding of U.S. healthcare regulations including HIPAA, CPT, and ICD-10., Excellent communication skills and experience with EHR platforms..

Key responsibilities:

Lead and manage a remote clinical support team including medical billers, coders, and documentation specialists.

Ensure compliance with U.S. healthcare regulations and conduct routine audits for quality and accuracy.

Collaborate with internal teams to streamline operations and improve efficiency.

Mentor team members and manage schedules and performance metrics to meet operational KPIs.

Job description

Remote Lead Clinical Support

Location: Fully Remote
Schedule: Monday-Friday, Eastern Time

Pay Range: $4.50 - $7.00 Hourly

Benefits: Paid Time Off (PTO)

About the Company

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge AI technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our 10+ locations. Our mission is simple: through our multi-specialty practice, we provide accessible, quality care tailored to each patient's needs. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Job Summary

We are looking for an experienced and proactive Remote Lead Clinical Support to oversee a high-performing remote team supporting our clinical operations. This role is critical in managing billing, coding, scribing, and documentation workflows, ensuring full compliance with U.S. healthcare regulations. The ideal candidate brings a solid background in U.S. clinical support, strong leadership abilities, and exceptional communication skills across cross-functional and international teams.

Primary Responsibilities

Lead and manage a remote clinical support team, including medical billers, coders, scribes, and documentation specialists.
Ensure all clinical support activities align with U.S. healthcare regulations (HIPAA, CPT, ICD-10).
Conduct routine audits for documentation quality, billing accuracy, and compliance.
Collaborate with internal clinical and administrative teams to streamline operations and improve efficiency.
Mentor and support team members, fostering a collaborative and high-performance work culture.
Manage schedules, workflows, and performance metrics to meet operational KPIs.
Serve as the primary point of escalation for documentation, coding, or billing issues.
Support onboarding, training, and professional development for new team members.
Implement and maintain standard operating procedures (SOPs) for clinical support functions.

Job Requirements

Education and Certifications:

Bachelor’s degree in Nursing, Healthcare Administration, or related field.

Experience and Qualifications:

Minimum 4 years of experience in clinical support operations, with at least 2 years in a leadership capacity.
Demonstrated experience supporting U.S.-based healthcare providers in a remote environment.
Proven knowledge of U.S. healthcare systems, workflows, and regulations.
Familiarity with EHR platforms such as Athenahealth, eClinicalWorks, or Epic.

Skills:

Regulatory Compliance: Strong understanding of HIPAA, CPT, ICD-10, and U.S. healthcare compliance standards.
Team Leadership: Ability to lead, coach, and manage a diverse remote team across time zones.
Problem Solving: Proactive approach to resolving issues and improving systems.
Communication: Excellent written and verbal communication skills; ability to convey information to both technical and non-technical audiences.
Systems Proficiency: Comfortable with clinical and financial systems, EHRs, and documentation tools.
Attention to Detail: High level of accuracy in handling sensitive data and clinical documentation.
Adaptability: Thrives in a fast-paced, remote work environment with competing priorities.
Integrity: Maintains professionalism and confidentiality in all communications and data handling.

Schedule Requirements:

Ability to work shifts during Eastern Time, from 9:00 AM - 5:00 PM, Monday-Friday.

Technical Requirements:

Reliable wired internet connection (100 Mbps minimum).
Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.
Dual-screen setup preferred for enhanced productivity.
Operating system: Windows 10 or macOS (latest version).
Clear webcam (720p or higher) and microphone for communication.
Backup systems for electricity and internet outages.

Benefits: