Technical Customer Support Specialist

👋 Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

About the role

At Vetera, one of our core veterinary software, customer service is more than just a specific role. Our customer service representatives are an integral part of our company culture and define how we interact with our customers.

Become part of our team and independently advise our customers on the optimal use of the leading practice software, Vetera, after an intensive training phase. Your success will be reflected in the long-term satisfaction of our customers! Being part of Vetera means shaping the future of veterinary medicine and pet owners while also advancing your own future.

With Vetera, we have a great product whose IT architecture and functionality are continuously being developed. More than 2,000 practices and clinics now use Vetera.🚀

Your key responsibilities include:

• Technical support for our end-customers (veterinary practices) in first and second level support
• Analysis, reproduction and resolution of technical queries relating to our PMS system
• Independent documentation in the ticket system (Freshdesk)
• Independent prioritization according to SLAs
  

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

• Strong IT and software knowledge (ideally, in the area of practice software or PMS systems)
• Strong communication skills, even on complex technical topics
• High problem-solving skills, structured work and initiative
• Team spirit, reliability and sense of responsibility
• Resilience and flexibility in customer relations
• Fluency in German language and a decent level of English.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• A permanent contract in a medium-sized company in the Rhine-Main area that has been successfully developing and distributing software solutions for 30 years

• You will work in a friendly and collegial team, and your work will be rewarded with an attractive salary and all the statutory benefits offered in Germany

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.