Offer summary

Qualifications:

Grade 12 education, 2-3 years of ISP telesales experience, preferably outbound, Advanced MS Office skills, Strong verbal and written communication skills in English.

Key responsibilities:

Hunt for new leads and cold canvas potential customers

Engage with new customers and farm leads from the existing database

Provide tailored consultations to match products with client needs

Deliver exceptional after-sales service to ensure customer satisfaction and retention.

Job description

Webafrica is on the prowl for a super savvy Outbound Sales Agent to join the team.

If you are a spunky go-getter who’s a little left-of-centre, totally customer orientated and your sales game is on fleek, then you could be the one.

We need an outbound sales consultant with the gift of the gab, who can sell over the phone, and face-to-face. Our agent X will be required to hunt for leads, cold canvas, and engage with new customers, as well as farm leads off the existing data base.

Every call is a consultation, where you will need to find the best product to meet the potential client’s needs. Not every solution will be the same. You’ll need to know your onions so you can give them the best possible service.

Most importantly of all, you will need to be dedicated to giving the best damn after sales service in the land, so that our customers stay happy and we can continue to satisfy their every online need with future upsell and cross-sell opportunities.

Requirements

Minimum requirements:

Grade 12
2 - 3 years ISP telesales experience, preferably in an outbound scenario
MS Office Advanced Skills
A strong understanding of:

Cold Canvassing
Closing Sales
Targeting, Tracking and Measuring
A strong consultative approach (matching needs with requirements)

Managing and reporting on individual targets
Ability to manage the sales process through strong pipe line skills:

Hunting for new leads
Farming existing leads

PREFERENCE will be given to applicants who has fibre network coverage.

Ideal Requirements:

2-3 years of face-to-face ISP sales experience
ICT industry exposure with sound knowledge of ISP services
Account management experience
Customer retention experience
Pipe line reporting

Key Competencies:

Excellent verbal and written communication skills (English)

Customer focused and brand aware

Self-motivated and self-disciplined
Ability to work independently and within a team
Time Management Skills
Attention to detail
Deadline & target driven

Tools of trade provided:

Laptop
Headset
This role is fully remote. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.

NB: This is a commission-based role!

Correspondence will be conducted with shortlisted candidates only. If you haven’t heard back from us within two weeks, please regard your application unsuccessful – but don’t lose hope, keep checking our website for more career opportunities in future.

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

We are a Fully Remote work environment

o That’s right! No need to go into the office! You can work from just about anywhere

o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.

We Kit you out

o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE

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