Risk & Incident Coordinator

Join our team at Primary Care Support England (PCSE) as a Risk & Incident Co-ordinator. In this role, you will support the Risk & Assurance Manager in planning and delivering a comprehensive risk program, while coordinating the end-to-end management of business incidents.

Your expertise will ensure the accuracy and quality of data in risk reporting tools, effectively informing clients and stakeholders about risk performance.

You will play a crucial role in our Risk and Assurance framework, working closely with local management to identify and map risks, implement mitigating controls, and facilitate assessments to highlight the risk profile of PCSE.

What you'll be doing:

• Assist in planning and delivering of a comprehensive Risk & Incident program
• Plan and lead risk review meetings, including quarterly risk identification sessions
• Support in the creation of PCSE Risk Management, Resilience, and Incident Management plans, reporting and testing
• Develop, implement, and manage the incident management process
• Ensure all incidents are managed in accordance with the Health & Welfare incident response plan, meeting contractual SLAs, maintaining accurate records, ensuring lessons learnt are implemented and future risks captured
• Cascade business comms to ensure understanding of Risk and Incident processes and escalation routes
• Where applicable ensure Incidents are accurately reported to the respective client
• Develop routine incident management reporting for senior management
• Attend and chair incident management meetings
• Conduct comprehensive risk assessments of critical areas identified, utilising risk methodologies to identify, map, and manage risks, controls, and actions
• Provide support and guidance to the business in rectification and remedial activities in relation to business non-compliance, including closure of audit action points and assurance findings
• Support in delivering an appropriate action plan for the roll out of all relevant Group Risk & Compliance frameworks within the business unit
• Provide assistance in setting up an effective Governance model in accordance with Pillar, Group and Divisional requirements
• Support in producing value-add assurance and compliance reporting that assures the effectiveness of internal controls, identifies risk, and provides expert insight
• Assisting with regular submissions to the Account and Sector Risk & Assurance Committees supporting other reporting requirements for the sector/division as required
• Working with a range of stakeholders up to senior level, both internally and externally to identify emerging risks and issues
• Working collaboratively with local management and other second line teams, sharing insights and best practice in risk, controls, and compliance to drive continuous improvement
• Support with the maintenance, development and updating of contractually required products as required
• Manage shared mailboxes

What we're looking for:

• £34,500 p/a
• 2-3 years experience in Risk Management
• Excellent Risk Management understanding
• Understanding of business resilience practices
• Experience of leading/supporting reviews
• Good report writing skills
• Experience managing projects
• Able to prioritise and assess workloads to achieve deadlines
• Commercially aware
• Good communication skills in all mediums
• Self-motivated and driven, comfortable working from their own initiative

What's in it for you?

• 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com