Offer summary

Qualifications:

Previous experience in customer service, focusing on client integration, maintenance, and retention., Familiarity with customer service platforms such as Zendesk, Microsoft 365, Slack, and CRM systems., Availability to work 6 hours a day (36 hours weekly) in shifts during the afternoon/evening, on a 6x1 schedule., Must reside in Brazil..

Key responsibilities:

Provide proactive support and assistance to clients, ensuring their questions and issues are resolved efficiently.

Collect client feedback and collaborate with internal teams to implement improvements based on client needs and suggestions.

Act as a facilitator between clients and all other departments, ensuring the client's voice is heard and demands are addressed across all areas.

Zig is the first funtech in the technology market for live entertainment with worldwide operations. Present at major festivals, mega events, arenas, fairs and venues, bringing innovation and technology with cashless consumption solutions to the entertainment. The world is fun. At Zig, The Global Funtech, we believe that each event we help doing is unique and an inspiration to change the way people experience live events. Here and in the whole world. We combine fun and technology to create the best experience for our customers. Zig has among its main cases in Brazil and in the world: Formula 1 GP do Brasil, Rock In Rio Brasil, Lollapalooza, João Rock, UFC, 2016 Olympics, Oktoberfest Blumenau, Jaguariúna Rodeo, Ultra Brasil and Mexico and part of the operations of the Rock in Rio Lisboa, as well as shows and venues such as Espaço das Américas, Layback, Bar dos Arcos, Bar Brahma, Villa Country, Fazenda Churrascada and many others in Brazil, Latin America and Europe with offices also in Mexico, Spain and Portugal.

Job description

Responsabilidades e atribuições:

Fornecer suporte e assistência proativa aos clientes, garantindo que suas dúvidas e problemas sejam resolvidos de maneira eficiente e eficaz;
Coletar feedback dos clientes e colaborar com outras equipes internas para implementar melhorias baseadas nas necessidades e sugestões dos clientes;
Atuar como facilitador entre clientes e todos os outros departamentos da empresa, fazendo com que a voz do cliente seja ouvida e sejam solucionadas as demandas por todas as áreas.

Requisitos e qualificações:

Experiência anterior com atendimento, no que envolve a integração, manutenção e retenção de clientes;
Afinidade com plataformas de atendimento como Zendesk, Microsoft 365, Slack e CRM;
Disponibilidade para trabalhar 6 horas por dia (36h semanais) em escalas e turno tarde/noite, no modelo 6x1.
Residir no Brasil.
Vaga CLT, com registro em CPTS

Required profile