IT Product Owner

At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate discoveries that not only empower patients and providers but help medical, biotech and pharmaceutical companies transform ideas into innovations. Improving Health, Improving Lives.

We're seeking an experienced and passionate Product Owner to join the Labcorp Patient product team. This person will contribute to the evolution of the Labcorp patient experience and will lead taking innovative features to market.  They will think holistically and demonstrate a passion for delivering a superior customer experience balanced with driving operational efficiencies for Labcorp in delivering our core services.   The scope of the product portfolio includes all patient facing applications such as web and mobile apps and self-service kiosks.

The Product Owner will be responsible for designing the experience considering Voice of Customer and internal business stakeholders, and leading market and competitor experiences.  They will synthesize all data points and develop their proposal that aligns with the Patient product strategy and best serves our customer while balancing Labcorp operational needs.  They will seek to significantly advance our product.  They will partner with the UX and engineering teams and translate the design into user stories.  They will follow Agile principles and ceremonies in taking features to market.  They will be KPI minded understanding and driving specific outcomes, and ensure all internal stakeholders are prepared to support the product launch.

This job requires a high-level understanding of software development lifecycle, complex product management processes including roadmap development, backlog grooming, new feature design and development, software industry, project management, and user experience design.

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at LabCorp presents a challenging and exciting next step in your career.

Job Responsibilities:

• Lead bringing roadmap features to life by detailing the experience in the UX design, customer experience flows and user stories.

• Effectively collaborate with all stakeholders in the development of designs including business stakeholders, UX, development, marketing.

• Engage in frequent communication with business stakeholders to understand problem statements and making recommendations. Be able to explain gaps and technical concepts for an often nontechnical audience.

• Understanding of patient journeys and ability to analyze and identify opportunities based on metrics and voice of customer.

• Conduct market research to inform the product design understanding competitive features and opportunities to leap frog Labcorp’s position.

• Ability to write and groom user stories targeted to improve the user experience and drive specific outcomes

• Work independently and in a collaborative team environment.

• Serve as a liaison between business stakeholders and technical team, facilitating cross-department communication.

• Serve as the main information resource for feature definition and scope specific questions.

• Contribute to KPI development and ensure appropriate mechanisms are implemented to measure product performance and customer satisfaction.

• Stay apprised of the latest technologies and innovations in web/mobile application technologies and online video.

• Consistently meet agreed-upon deadlines or escalate issues, concerns and barriers to key project leaders.  Be a force in driving value to market at an accelerated pace.

Requirements:

• 4+ years of experience in a Product Owner role working with complex digital products.

• Keen understanding and experience of product engineering and product management process using agile methodology.

• Entrepreneurial drive and ability to work at a fast pace.

• Critical thinking and decision making skills based on experience, metrics and insights.

• Strong verbal and written communication skills to present technical and non-technical information clearly and concisely.

• Highly skilled at facilitation, negotiation and conflict resolution.

• Experience in healthcare, consumer solutions are highly preferred.

• Broad technical exposure with the ability to learn new technology tools and concepts quickly.

• Strong understanding of agile development methodologies is required.

• Experience with project life-cycle management tools such as Confluence and JIRA.

• Must be able and willing to travel as required (< 10%)

• Bachelor's degree required

Application Window: 5/31/2025

Pay Range: $120,000 - 140,000

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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