Senior Manager, Technical Field Service

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Remote work options may be considered on a case-by-case basis and if approved by the Company.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

We are searching for the best talent for Senior Manager, Technical Field Service to be in Santa Clara, California.

• Lead all aspects of Service Technical and customer service operations, systems, commercial and performance for install base growth ramp up and commercialization of service offerings and service sales operations with oversight into business actions with owners across divisions in a matrixed organization.
• Provide technical and managerial leadership to the business development and commercial sales activities for the business units.
• Develop business strategic plans and drive implementation of operation execution strategies.
• Partner with business unit leaders to design complementary overall business unit strategies to ensure short-term tactical needs and longer-term ambition of the business unit.
• Provides leadership to assigned staff by performing the following: leading organization change action plans; develop action plans and empowering staff as owners to deliver on the plans; encouraging relationships; putting staff in a position to succeed, while also achieving interpersonal goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and creating an atmosphere where staff are motivated to do their best.
• Lead, plan, handle, coordinate, activities vital to providing service products that meet quality specifications and are produced at optimum production cost.
• Develop accurate responses that are used in all situations that may occur to minimize downtime.
• Ensure all operations are controlled, validated, and in regulatory compliance and appropriate SOP’s and batch record documents exist and are followed and reviewed regularly.
• Lead budget targets while providing support to leaders to ensure adequate workforce staffing plans, parts inventory plans to meet demand as laid out in the annual budge.t
• Lead process efficiencies, variances, and procedures continually for improvements.
• Develop and drive implementation of strategic plans that will grow the business with existing customers and potential new customers.
• Lead strategic planning for the company by identifying capital needs, efficiency improvements, and long-term growth plans based on the company’s financial objectives.
• Participate in establishing strategic plans and objectives, supporting Leadership Team in making final decisions on administrative or operational matters and ensuring effective achievement of objectives.
• Lead staff to achieve tactical and strategic business goals, responsible for results including costing, staffing, and performance outcomes.
• Develop and provide support for new site start-up including Maintenance Programs and continuous business process improvements.
• Identify gaps which could cause business risk if left unresolved. 

Additional Information:

• The anticipated base pay range for this position is $180,000 to $205,000 annually.
• The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Employees are eligible for the following time off benefits:
  • Vacation – up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

 Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource

The anticipated base pay range for this position is :

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