Offer summary

Qualifications:

Bachelor's degree preferred or equivalent experience, 2+ years of casualty experience, Prior represented and litigation experience preferred, Strong analytical, negotiation, and communication skills..

Key responsibilities:

Investigate complex represented claims including UM/UIM and major claims.

Negotiate and settle claims in line with best practices.

Act as primary contact for policyholder attorneys to resolve disputes.

Document claims thoroughly and manage the appraisal process for complex claims.

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for investigating complex, represented claims which typically will include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents, and represented moderate or major claims. The individual also may handle complex CPL claims or specialized claims (example: business interruption, loss of income, policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

Key Responsibilities

• Assists in researching or responding to or resolving complex compliance issues and in reviewing files and making recommendations to refer files to Home Office for escalation.

• Negotiates and settles claims in accordance with business unit best practices.

• Reviews medical reports in preparation for claims settlement evaluation.

• Act as the primary point of contact for policyholder attorneys, leading direct negotiations to resolve disputes efficiently.

• Coordinate the appraisal process for highly complex, disputed claims, ensuring adherence to policy provisions.

• Researches and responds to complex customer communications, concerns, conflicts or issues.

• Summarizes documents and enters into claim system notes.

• Sets initial reserve, updates reserve, documents rationale and claim summary notes.

• Documents a claim file with notes, evaluations and decision making process.

• Determines and explains minimum coverage limits in complex claims involving single or multiple claimants.

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of casualty experience

• Prior represented and litigation experience (Preferred)

License Required

•Designated Home State License: Texas or Florida; KY License preferred

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Analytical Skills, Business Communications, Critical Thinking, Decision Making, Fraud Investigations, Information Collection, Negotiation, Prioritization, Self Motivation, Time Management, Working Independently

Compensation

Compensation offered for this role is $50,000.00 - 82,542.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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