Offer summary

Qualifications:

Strong written and verbal communication skills are essential., Excellent organisational and time-management skills are required., Familiarity with SaaS platforms, CRM, and project management tools is necessary., A detail-oriented, analytical mindset with a client-focused approach is important..

Key responsibilities:

Coordinate and organise client meetings, ensuring all materials are prepared in advance.

Manage meeting logistics, take minutes, and track actions for follow-up.

Compile and distribute monthly operational reports and support internal stakeholders with ad hoc reporting.

Deliver system training to clients and prepare presentation materials for meetings.

Job description

Drive meaningful impact at Forwood! Join us as a Client & Partner Success Coordinator

At Forwood, we’re a global team of passionate, values-driven professionals with a laser focus on fatality prevention. We’ve built a world-class, SaaS-based Critical Risk Management System that’s transforming how safety is managed across high-risk industries. Our solution is already making a profound difference in some of the world’s largest operations, and we’re just getting started.

We’re on the lookout for a detail-oriented and proactive Client & Partner Success Coordinator to join our remote team. This role is central to ensuring our clients and partners experience seamless onboarding and long-term success with Forwood. If you're organised, a natural communicator, and thrive in a fast-paced, purpose-driven environment, this is your chance to make a real impact. This is more than just a coordinator role, it’s a launchpad. With clear growth pathways into Client Success Manager or In-Field Engagement roles, you’ll be joining a team that supports your development from day one.

What You’ll Be Doing
Client Coordination & Onboarding

Schedule and organise client meetings, ensuring materials are prepared in advance
Maintain accurate client documentation
Support onboarding activities and workflows
Collaborate with the Client Success team for smooth transitions

Meeting & Project Administration

Manage meeting logistics, agendas, and materials
Take meeting minutes, track actions, and follow up
Support internal communication and alignment across teams
Assist with compiling client success stories and project reports

Reporting & Commercial Support

Compile and distribute monthly operational reports
Track purchase orders, renewals, and contract documentation
Support ad hoc reporting for internal stakeholders

Training & Enablement

Deliver system training to clients
Prepare presentation decks and materials for meetings
Help ensure clients understand system processes and best practices

Travel & Logistics Support

Coordinate travel logistics for team members
Monitor budgets and expense tracking spreadsheets

What We’re Looking For

Strong written and verbal communication skills
Excellent organisational and time-management skills
Confident using SaaS platforms, CRM, and project management tools
A team player with a collaborative, proactive mindset
Someone who’s analytical, detail-oriented, and client-focused

Key Indicators of Success

Timely, high-quality meeting coordination and reporting
Clear meeting outcomes and actionable follow-ups
Smooth client onboarding and ongoing satisfaction
Alignment with Forwood’s values and contribution to client success goals

Why Join Us?
You’ll join a mission-driven company making a real difference in high-risk industries, all while working remotely with a global, supportive, and innovative team. This role is ideal for someone looking to grow their career in client success, with opportunities to move into leadership or more client-facing roles over time.

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