Offer summary

Qualifications:

Previous experience in healthcare administration or medical billing is required., Familiarity with private health insurance processes in Canada is a strong advantage., Strong English communication skills, both verbal and written, are essential., Detail-oriented with a proactive approach to resolving discrepancies. .

Key responsibilities:

Make daily confirmation calls to patients for upcoming appointments.

Contact insurance companies to verify patient coverage and benefits.

Perform daily audits of charges in the EMR system and ensure accurate billing.

Provide general administrative assistance and collaborate with the clinic team to resolve issues.

Job description

This is a remote position.

Job Title: Administrative & Medical Billing Assistant (Remote)

Work Hours:

Part-time – 4 hours per day (Monday to Friday)

Preferred shift: Morning EST (starting at 9:00 AM EST)

Job Summary:

We are looking for a reliable and detail-oriented Administrative & Medical Billing Assistant to support a busy multidisciplinary health clinic. This is a part-time, remote position ideal for candidates with experience in medical billing, insurance coordination, and administrative support in healthcare settings.

Key Responsibilities:

Appointment Confirmation Calls:

Make daily confirmation calls to patients for upcoming appointments across various disciplines (physiotherapy, chiropractic, massage therapy, acupuncture, medical assessments).
Insurance Verification & Coordination:

Contact insurance companies (e.g., Sun Life, Manulife) to verify patient coverage and benefits. Assist with following up on pre-approvals or billing issues.
Medical Billing Support:
- Perform daily audits of charges in the EMR system.
- Ensure services are correctly billed to the appropriate treatment plans and providers.
- Monitor billing discrepancies (e.g., provider mismatches) and correct them proactively.
Schedule Reconciliation:

Check daily schedules to confirm that all charges have been captured accurately.

Support the clinic team in ensuring nothing is missed or misapplied.
Administrative Support:
- Provide general administrative assistance to the clinic team.
- Collaborate closely with internal staff to flag and correct billing or schedule issues.

Requirements

Previous experience in a healthcare administrative or medical billing role.
Familiarity with private health insurance processes in Canada is a strong advantage.
Strong English communication skills (verbal and written).
Detail-oriented with a proactive approach to resolving discrepancies.
Ability to work independently with minimal supervision.
Stable internet connection and ability to work via a web-based phone/EMR system.
Comfortable working in a remote setting and handling sensitive patient information confidentially.

Preferred Qualifications:

Experience supporting physiotherapy, chiropractic, or similar clinical environments.
Familiarity with Canadian health insurance providers.
Tech-savvy and comfortable with EMR systems and VoIP apps.