Offer summary

Qualifications:

5 years of customer and technical support experience for business-critical applications., 5 years of customer service experience., Experience working with federal, state, or local government., Strong communication skills and ability to work remotely..

Key responsibilities:

Provide helpdesk support for the PIERS Public Portal and PIERS system via phone and email.

Monitor and escalate PIERS system issues to the supervisor and PIERS team.

Respond to inquiries regarding training and onboarding for PIERS users and clinics.

Provide regular status reports to the IIS training team and assist in planning training strategies.

LingaTech, Inc., a minority owned business, NMSDC MBE Certified, and is PA Small Diverse Business (SDB) Verified since 2014. We are a member of the Harrisburg Regional Chamber of Commerce & CREDC, and are registered with Hireveterans.com & PurplePlacement.com. We believe in technology innovation and customer partnership to deliver world class IT consultants, products and services. We provide high end consultants to partner with your organization to maximize your growth and achieve your IT goals. As your technology partner, when your business grows we grow with you. We offer software services in three major areas – Product development, Custom software development and Project Management. With professionals having more than 15 years of experience in software industry, our clients are assured of products/services that are of great quality.

Job description

Location: Harrisburg, PA
Position Type: Remote
Contract Length: 1 month + 1 year extension
$20/hour

The primary objective of this engagement is to provide helpdesk support to citizens accessing their immunization record through a Public Portal.

Required Skills:

5 years of customer and technical support experience for business-critical applications
5 years of customer service experience
Experience working with federal, state, or local government

Duties:

Provide helpdesk support for the PIERS Public Portal and PIERS system via phone and email
Monitor and escalate PIERS system issues to the supervisor and PIERS team
Identify needs for the PIERS Public Portal website
Recommend and assist with updates to PIERS and Public Portal training materials
Respond to inquiries regarding training and onboarding for PIERS users and clinics
Facilitate enrollment of users in PIERS training
Provide regular status reports to the IIS training team and PIERS team
Assist in planning and developing training strategies for end-users

Required profile

Experience

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Business Computer Systems Public Administration Help Desk Support

Other Skills

Customer Service
Teamwork
Communication
Problem Solving

Are you interested?

Help Desk Support