Offer summary

Qualifications:

2+ years of Network Engineering experience required., Bachelor’s Degree or equivalent is necessary., Network+ certification is preferred but not mandatory., Strong organizational, communication, and multitasking skills are essential..

Key responsibilities:

Design, test, and implement network circuits for the Test & Turn Up team.

Troubleshoot and resolve issues while providing project management updates.

Interface with commercial customers regarding product offerings and service issues.

Maintain service Mean Time to Repair (MTTR) standards and manage service tickets.

Job description

Join the TrueNet family as a Remote Network Engineer. As a TrueNet team member you will receive competitive benefits, excellent pay, and flexible work schedules. TrueNet is a leading company in the Telecom Industry and always looking for the perfect addition.

The Network Engineer is responsible for providing functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. (This is meant to be a guide. Duties may vary dependent upon management.)

This position is 100% Remote

Essential Position Functions:

Designing, testing, and turning up circuits in all regions of the CDV and/or Commercial Services network on the Test & Turn Up team.
Resolves all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed.
Troubleshoots and provides resolutions according to established practices and procedures.
Provides project management and status updates.
Performs routine duties with minimal supervision.

Interfaces with commercial customers in regards to commercial product offerings.
Troubleshoots issues, providing resolutions according to established practices and procedures.
Assists in coordinating and resolving service issues with providers and vendors to ensure accurate and timely implementation of new trunk groups and augments to existing trunk groups.
Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into database.
Opens and updates service tickets in database/tracking system.
Follows procedures to maintain service Mean Time to Repair (MTTR) within regional or contractual standards.
Other duties and responsibilities as assigned.

Education and/or Experience:

Requires 2+ years Network Engineering experience
Bachelor’s Degree or Equivalent
Network+ certification preferred, but not required
Strong organizational, oral, and written communication skills.
Able to effectively handle multiple priorities with strong attention to detail in a fast-paced environment.
Ability to prioritize and complete assignments accurately and in a timely manner.
Proficiency with Windows operating systems.
Proficiency with Microsoft Office applications - Excel, Word.
Must be able to work alone, and with a team.
Must be able to pass a drug screen and criminal background check.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent walking, standing, sitting within the work area.
Lifting of up to 20 pounds less than one-third of the time.
Ability to sit for extended periods of time.
Ability to effectively communicate with employees, management, peers, et al.

Work Environment:
The work environment characteristics described here are representative of those of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is that of an office position with minimal to high noise levels.
The position requires working independently, as well as part of a team.
Frequent use of a computer is necessary.
This position requires use of all general office equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age or veteran status.

TrueNet is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans.

California Consumer Privacy Act (CCPA), read here.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position (H1B, etc.).

TrueNet Communications is a national infrastructure engineering and specialty contractor serving the wireless, broadband, and telecommunications markets. We plan, design, build and support communications infrastructure for our clients across North America. Join our team of professionals where you can advance your career in a fast pace, GROWING industry! We offer competitive salaries, excellent benefits, 401k, paid time off and paid holidays.

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