Resilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene. Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team. For more information, visit us at www.cyberresilience.com.

About Us

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations.

Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.

As a pivotal member of the Resilience claims team, the Cyber Claims Operations Analyst plays an essential role in streamlining administrative processes and enhancing operational efficiency. This position requires a dedicated individual who can manage an array of tasks that support both our team and our clients directly.

Responsibilities:

Undertake critical administrative duties to ensure the smooth operation and optimal performance of the Resilience claims team:

Manage the intake, acknowledgement, and initial processing of Cyber and Tech E&O insurance claims

Generate loss run reports, and respond timely to loss run requests from internal and external stakeholders

Assist with maintaining and transmitting monthly claim bordereaux reports to various internal and external stakeholders

Receive comprehensive training to adeptly manage excess Cyber and Tech E&O claims.

Assume a central role in the oversight of Claims Management Information (MI). This role demands a keen eye for detail and a proactive approach to data management and analysis.

Engage in detailed research concerning cyber risk and cyber insurance trends. Your findings will inform our thought leadership efforts and guide our risk management strategies. This facet of the role is critical for staying ahead in a rapidly evolving cyber landscape.

Act as a key supporter of security engagement initiatives. Your involvement will help in reinforcing our commitment to maintaining high standards of data protection and risk mitigation, safeguarding our clients' interests.

Qualifications:

2-4 years experience in an administrative or support position, preferably within the insurance or legal industry

Demonstrated ability in handling sensitive information with discretion and adhering to all confidentiality guidelines.

Excellent organizational skills, with an ability to manage multiple priorities effectively.

Experience with Google Sheets and or Excel, including use of formulas and filters

Strong research capabilities and a natural curiosity to delve into industry trends and insights.

Effective communication skills, both written and verbal, with an aptitude for presenting complex information in a clear and understandable manner.

What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k

Professional development & career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at recruiter@arceo.ai.

Beware of Job Scams

Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at lever.co, and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please contact us directly at recruiter@arceo.ai to verify authenticity. Thank you for helping us maintain a safe and secure recruitment process.

Claims Operations Analyst

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