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Junior Project Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Minnesota (USA), New Hampshire (USA), North Carolina (USA)

Offer summary

Qualifications:

2-3 years of experience in project management or customer success, preferably in a technical or manufacturing environment., Basic understanding of manufacturing technologies such as CNC Machining, 3D printing, and Sheet Metal., Strong organizational skills and ability to manage multiple projects simultaneously., Proven ability to build and maintain customer relationships..

Key responsibilities:

  • Collaborate with the Sales team and customers during the quoting and production phases to ensure timely order fulfillment.
  • Monitor ongoing orders and proactively identify potential issues, coordinating with internal teams to resolve them.
  • Utilize in-house software to manage customer requests and ensure clear communication throughout the order process.
  • Build and manage customer relationships, working with stakeholders to resolve any issues that arise during or after delivery.

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Hubs
51 - 200 Employees
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Job description

Be yourself at Protolabs 
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 
 
Why Protolabs? 
We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as a Junior Project Manager!

This is a remote position based out of IL, MN, NH, or NC.

In this role, you will oversee the fulfillment of manufacturing projects (CNC Machining, 3D printing, Sheet Metal Fabrication) from some of the biggest companies in the world, including 27% of Fortune 500 companies. To be successful, you should have an engineering or manufacturing background, be highly organized and be committed to providing the best experience to our customers across all their projects. 

What you'll do:
  • Work closely with Sales team and customers: Collaborate with the Sales team and their customers during the quoting and production phase. Ensure orders are sourced and fulfilled on-time and according to specifications, providing exceptional support by owning communication with customers during production of orders from sale through delivery. 
  • Monitor ongoing orders: Monitor ongoing orders in tandem with the production-facing team. Proactively identify potential points of failure, coordinate with internal teams to resolve issues, and reach out to customers to keep them informed about the progress of their orders. 
  • Use in-house software for customer requests: Utilize our ecommerce website, Freshdesk and Hubspot to manage incoming requests from customers and our internal Logistics, Operations and Sales teams. Translate technical information into clear communication via email, phone and occasional video call, ensuring timely and accurate responses. 
  • Build and manage customer relationships: Build and manage dedicated relationships with customers. Work on behalf of customers with internal and external stakeholders to investigate and organize equitable resolutions for any issues that may arise during or after the delivery of parts. 
  • Complete the continuous improvement feedback loop: clearly distill findings from work with clients to insights and project work alongside Product and Engineering to bolster and improve our offering.

    • What it takes:
  • 2-3 years of experience in a fast-paced project management or customer success role, supporting a technical or manufacturing product preferred 
  • Basic understanding of manufacturing technologies (CNC Machining, 3D printing, Sheet Metal, Injection Molding, etc.) or equivalent experience learning a complex product and supporting across that lifecycle 
  • Timeliness and prioritization skills to meet strict delivery deadlines while managing many simultaneous projects 
  • Proven track record building and maintaining customer relationships 
  • Strong analytical skills and the ability to take ownership of and resolve complex problems with multiple stakeholders 

    • What's in it for you?
  • We offer a competitive salary and annual bonus opportunity
  • In addition, we offer amazing benefits including but not limited to:
  • Health Insurance: Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid caregiver leave
  • You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
  • 401k with company match and immediate vest
  • Employee Stock Purchase Program at a 15% discounted rate
  • Matching grants through Protolabs foundation
  • And More!
    • Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
     
    Proto Labs, Inc. is an Equal Opportunity Employer
     
    Physical Demands:
    While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.
    Work Environment:
    Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.
      

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Success ManagementManufacturing EngineeringProject ManagementPrintmakingCustomer Relationship ManagementAutomotive EngineeringAluminum

    Other Skills

    • Analytical Skills
    • Communication
    • Timelines
    • Prioritization
    • Problem Solving
    • Teamwork
    Are you interested?

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