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Human Resource Generalist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Mexico

Offer summary

Qualifications:

Bachelor’s degree from an accredited university preferred, Associate’s degree required., At least 3 years of equivalent work experience in HR or related fields., Strong knowledge of HR processes, policies, and basic US labor legislation., Bilingual in Spanish preferred, with proven relationship-building skills..

Key responsibilities:

  • Manage internal employee inquiries and ensure resolution through the Employee Resource Center.
  • Handle complex escalations and create guidelines for case management within the HR Support Center.
  • Develop project plans and collaborate with stakeholders to enhance HR service delivery.
  • Create reports on employee experience trends and recommend process improvements.

LeadVenture™ logo
LeadVenture™ Information Technology & Services Large https://www.leadventure.com/
1001 - 5000 Employees
See all jobs

Job description

Description
Position at LeadVenture



About the Role:
We are currently seeking a Human Resource Generalist to join LeadVenture’s amazing HR Organization. This role works within our HR Support Center (HRSC), ensuring all LeadVenture employees and leaders receive efficient and empathetic support for all their Human Resource related needs.

As a Human Resource Generalist, you will support global employees by communicating with them via email, calls and chats, and owning end-to-end resolution of HR questions and issues. This role is an integral part of our employee focused operations and participates as a key player for high-impact employee focused HR initiatives and requires an individual with a deep understanding of HR processes and priorities. This role operates with considerable autonomy, uses discretion, and is considered a subject matter expert in Human Resources when working with individuals at all levels of the company.

The Human Resource Generalist is also tasked with leadership and supports development/training for HR Partnership Center team. This role provides an opportunity for ownership as a stakeholder in partnership with Program Managers as a liaison in managing external vendor relationships, developing & documents processes, and leading project initiatives to support HRPC Operational goals.
Here is more of what you’ll get to do:
  •  Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution. Incoming inquiries are distributed to HR team in a shared support center environment.
  •  Escalations: Handles high-level and complex escalations needing resolution by the HR Support Center (HRSC) department. The Sr Human Resource Generalist will be responsible for creating guidelines, assigning cases, monitor resolutions, support, and audit the work of other HR Generalists to resolve highly complex cases.
  •  Decision Making: Making high judgment recommendations in the absence of clear guidance.
  •  Process and Service Delivery Management (medium-high complexity): Identify and eliminate root causes of high-volume contacts and defects. Get alignment with HRPC Operation strategy to ensure seamless service delivery.
  •  Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables.
  •  Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy. Escalate broken processes to partner teams and recommend solutions to improve overall customer experience.
  •  Process Improvement: Support process enhancements, process redesign and best practice sharing. Remove barriers and bridge gaps between HRPC and the employee experience. Identify and eliminate root causes of high-volume contacts or defects. Track lessons learned from escalations and create retrospective with lessons learned.
  •  Reporting: Create reports and present trends, highlighting wins and opportunities to improve senior leadership on the employee experience within the HRPC.
You’ll thrive in this role if you have:
  •  A completed Bachelor’s degree from an accredited university preferred. Associate’s degree required.
  •  Proven ability to manage customer contacts in a fast-paced environment.
  •  At least 3 years of equivalent work experience.
  •  Basic US legislation knowledge pertaining to HR & Labor. Global is a plus.
  •  Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements.
  •  Strong relationship building skills.
  •  High degree of HR process and policy knowledge.
  •  Experience working with senior leaders.
  •  Ability to work in a fast-paced environment where focus is on growth and scale.
  •  Exceptional ability to collaborate with and grow a team.
  •  Bilingual (Spanish) preferred.
About Us:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 13 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. We host more than 50,000 dealership online storefronts with numerous layered apps such as inventory management, lead management, email marketing, eCommerce and many more. These digital storefronts connect dealers with online shoppers through best-in-market online consumer experiences. 

Our solutions enable optimal inventory merchandising while maximizing qualified lead generation. We collect and publish data on millions of vehicles and parts for hundreds of catalog and aftermarket providers—including OEM and aftermarket parts, garments, and accessories—and syndicate data to popular marketplaces like eBay, Facebook Marketplace, Craigslist, Amazon, Walmart and others. We are recommended by nearly 200 OEMs to their dealer networks, including BRP, Polaris, Goodyear and many more. 

Our family of brands include: Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports, Interact RV and Frazer Computing.

Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. LeadVenture's 1,200 team members around the world wake up each day thinking about how to help our local, independent dealers around the world grow their businesses. Our investors include the private equity firms True Wind Capital and TA Associates. 
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture’s employees to perform their job duties may result in discipline up to and including discharge.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementProcess ImprovementHuman Resource ManagementCustomer Relationship ManagementEmployee CommunicationsEscalation ManagementService ManagementStakeholder CommunicationsHR Regulations

Other Skills

  • Decision Making
  • Problem Reporting
  • Relationship Building
  • Collaboration
  • Adaptability
Are you interested?

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