Offer summary

Qualifications:

Proficiency in M365 and M365 Admin tools., Strong networking and NOC skills., Experience in remote troubleshooting and hardware maintenance., Ability to manage and document helpdesk tickets effectively..

Key responsibilities:

Resolve Helpdesk Tickets and provide advanced remote troubleshooting.

Ensure minimal downtime for clients and maintain communication regarding ticket status.

Install and upgrade software, and provide desktop and printer support.

Assist in project management and maintain client documentation.

Job description

Salary: P70,000-P120,000 (Monthly Package)

Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

M365
M365 Admin
NOC Skills
Networking

What will you do?

Customer Service:

Work on and resolve Helpdesk Tickets
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting.
Remote Hardware Maintenance and Support
Ensure minimal downtime or interruption to staff productivity.
Answer and resolve telephone queries.
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Project a professional, cooperative and courteous image when representing the company

Ticketing System and Monitoring & Management Platform:

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained.
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process.
Review regularly scheduled/automated actions as indicated by our Processes.

Daily Work & Project Work:

Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations on new software and hardware.
Provide Desktop and printer support.
Resolve application support Issues.
Provide Network support (NOC)
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues
Achieve set targets.
Repairing or replacing damaged hardware.
Upgrading system to enable compatible software on all computers.
Assist with the preparation, management or deliverance of projects or tenders
Maintenance for all clients on a Managed Service Plan (MSP) – PC, printers, phone system
Password/Access Support

Join the awesome team and enjoy these benefits & perks:

Medical, Dental Coverage and Life insurance from day 1 of employment

Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)

Competitive salary package and annual appraisal

Financial Assistance Program

Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOSCareers #JoinConnectOS #ConnectOSTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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